Kendra Holland Email and Phone Number

• Configuring and installing computing hardware (desktop PCs, laptops, printers) for DC office users• Performing second-level troubleshooting for telephone system and mobile device issues• Monitoring workflow, service desk queues, and team escalations• Conducting hardware assessments and tracking asset lifecycle• Analyzing equipment needs and making recommendations and obtaining quotes• Acting as the liaison to other IT departments• Processing, responding and troubleshooting day-to-day telecommunication and mobile device issues/problems for all firm users• The coordination of audiovisual setups for the DC offices• Maintaining office inventory of hardware and telecom equipment/devices• Creating and maintaining knowledge base documents for Service Desk

Desktop support associate and team lead for win 7 project