As a Patient Access Representative at R1 RCM, I combine my passion for patient care and my expertise in full stack development to deliver exceptional service and value to the patients and clients I serve. I have over four years of experience in various customer-facing roles, where I have honed my skills in front-end development, Epic Systems, and Hubs.In my current role, I maintain up-to-date bed availability and facility services information, improving response times by 15%. I also ensure accurate and timely registration, verification, and scheduling of patients, achieving a 98% customer satisfaction rating. I am eager to expand my skills and learn from the best in the industry, while contributing to the mission and vision of R1 RCM.
Uber Eats
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Delivery DriverUber EatsEast Chicago, In, Us
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Patient Access RepresentativeR1 Rcm Sep 2022 - Aug 2024United States•Handled a high volume of inbound and outbound calls, addressing customer inquiries and providing guidance on policies and compliance requirements. • Acted as the primary point of contact for clients, ensuring seamless communication and resolution of concerns. • Trained new employees on phone protocols and service standards, enhancing overall call handling efficiency. • Implemented process improvements for call tracking and resolution, elevating customer satisfaction and operational accuracy. -
AssociateGopuff Jan 2020 - Oct 2022United States•Streamlined logistical operations, improving routing and delivery efficiency. • Maintained accurate records across platforms, supporting operational integrity. • Mentored new team members, ensuring adherence to operational standards and policies. • Strengthened stakeholder relationships, reinforcing trust and service reliability. -
Delivery DriverPostmates By Uber Oct 2015 - Jan 2020United States•Built a solid foundation in efficient route planning and customer service.•Took on greater responsibilities, improving time management and delivery accuracy.• Delivered a wide range of products, optimized delivery routes with real-time navigation apps, and maintained high customer satisfaction ratings. -
Food ServerBrookdale May 2018 - 2019Greater Chicago Area•Delivered exceptional guest experiences through personalized recommendations and attentive service. • Ensured compliance with health and safety regulations, maintaining high hygiene standards. • Resolved guest concerns with empathy and efficiency, contributing to a positive reputation. -
Youth Care WorkerLakeside Community Committee 2016 - 2017Greater Chicago Area- Assisted children and young people in building life skills and developing healthy relationships.- Organized and ran projects and activities, such as sports and performing arts.- Mentored and counseled individual young people.- Managed budgets and applied for project funding.- Maintained confidential records, wrote reports, and facilitated workshops. -
Childcare ProviderAction For Children Nov 2011 - 2017Greater Chicago AreaProvided a safe, clean, and nurturing environmentExperienced with 6 weeks-12 years including twins infantsCreated, prepared and guided age appropriate curriculumPrepared healthy and nutritious breakfast, lunch and snacksMaintained professional, yet warm, relationships with familiesPurchased age and developmentally appropriate toys/ play equipmentResearched latest childcare and education related techniques for childcare
Kendra King Education Details
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Full Stack Developer -
Walter Dyett High SchoolGeneral Studies
Frequently Asked Questions about Kendra King
What company does Kendra King work for?
Kendra King works for Uber Eats
What is Kendra King's role at the current company?
Kendra King's current role is Delivery Driver.
What schools did Kendra King attend?
Kendra King attended Coding Dojo, Walter Dyett High School.
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Kendra King
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Kendra King
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