Kendra Macgregor Email & Phone Number

- Provide weekly, monthly, and quarterly reporting to customers and Operations Management.- Work with all departments within Operations to document and update company processes and procedures.- Manage and perform customer data audits to ensure quality and consistency.- Maintain internal and external Knowledge Bases.- Organize and oversee enhancements and resolution of issues with System Administrator.- In charge of onboarding new customers.- Contribute by way of insight… Show more - Provide weekly, monthly, and quarterly reporting to customers and Operations Management.- Work with all departments within Operations to document and update company processes and procedures.- Manage and perform customer data audits to ensure quality and consistency.- Maintain internal and external Knowledge Bases.- Organize and oversee enhancements and resolution of issues with System Administrator.- In charge of onboarding new customers.- Contribute by way of insight to Continual Improvement efforts. Show less

- Provide weekly, monthly, and quarterly reporting to customers and Operations Management.- Work with all departments within Operations to document and update company processes and procedures.- Manage and perform customer data audits to ensure quality and consistency.- Maintain internal and external Knowledge Bases.- Organize and oversee enhancements and resolution of issues with System Administrator.- In charge of onboarding new customers.- Contribute by way of insight… Show more - Provide weekly, monthly, and quarterly reporting to customers and Operations Management.- Work with all departments within Operations to document and update company processes and procedures.- Manage and perform customer data audits to ensure quality and consistency.- Maintain internal and external Knowledge Bases.- Organize and oversee enhancements and resolution of issues with System Administrator.- In charge of onboarding new customers.- Contribute by way of insight to Continual Improvement efforts. Show less

-In charge of hiring, training, and mentoring Service Desk staff.- Created and managed 24/7 staff schedule.- Acted as a point of escalation for customer support issues.- Oversaw day-to-day ticket flows for incidents and service requests.- Developed and provided reporting against KPI's.- Assisted in building Service Desk training material.

- Managed technician ticket queues.- Ensured customers received concise and timely updates on issues and requests.- Provided weekly reporting to Director of Managed Services.

- Acted as first point of contact for all customer interactions via phone, email, and service portal.- Opened and managed lifecycle of service tickets.- Responsible for reconciliation of billing activity related to labor hours.- Resolved customer complaints via phone and email.- Coordinated dispatch and managed schedules of Field Technicians.- Responsible for maintaining customer contact and account information.

- Responsible for scheduling of guest appointments.- Developed and managed employee schedules.- Handled guest payments and financing.- Performed monthly inventory and reported on discrepancies.- Developed comprehensive store and product knowledge.- Upsold $10,000+ per month to contribute to store sales.

Master Esthetician License, Medical Esthetics

High School Diploma