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Kendra Macgregor is listed as Quality Assurance Manager at Waterfield Tech at Waterfield Tech, a company with 116 employees, based in Salt Lake City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at voxns.com and a matched LinkedIn profile for Kendra Macgregor.
Kendra Macgregor previously worked as Quality Assurance Manager at Waterfield Tech and Quality Assurance Manager at Vox Network Solutions. Kendra Macgregor holds Master Esthetician License, Medical Esthetics from National Institute Of Medical Aesthetics (Nima).
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AeroLeads found 1 current-domain work email signal for Kendra Macgregor. Compare company email patterns before reaching out.
I streamline processes to minimize waste, achieve maximum effectiveness, and ultimately improve the customer experience.I am an organized and meticulous Quality Assurance Manager renowned for precision and exceptional communication. I'm experienced in advising management and fostering seamless collaboration with cross-functional teams across various business domains. I possess extensive knowledge of IT Service Management and the ITIL framework. My approachable management style and dedication to continual improvement establish me as a highly proficient and influential leader.
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- Provide weekly, monthly, and quarterly reporting to customers and Operations Management.- Work with all departments within Operations to document and update company processes and procedures.- Manage and perform customer data audits to ensure quality and consistency.- Maintain internal and external Knowledge Bases.- Organize and oversee enhancements and.
- Provide weekly, monthly, and quarterly reporting to customers and Operations Management.- Work with all departments within Operations to document and update company processes and procedures.- Manage and perform customer data audits to ensure quality and consistency.- Maintain internal and external Knowledge Bases.- Organize and oversee enhancements and.
-In charge of hiring, training, and mentoring Service Desk staff.- Created and managed 24/7 staff schedule.- Acted as a point of escalation for customer support issues.- Oversaw day-to-day ticket flows for incidents and service requests.- Developed and provided reporting against KPI's.- Assisted in building Service Desk training material.
- Managed technician ticket queues.- Ensured customers received concise and timely updates on issues and requests.- Provided weekly reporting to Director of Managed Services.
- Acted as first point of contact for all customer interactions via phone, email, and service portal.- Opened and managed lifecycle of service tickets.- Responsible for reconciliation of billing activity related to labor hours.- Resolved customer complaints via phone and email.- Coordinated dispatch and managed schedules of Field Technicians.- Responsible.
- Responsible for scheduling of guest appointments.- Developed and managed employee schedules.- Handled guest payments and financing.- Performed monthly inventory and reported on discrepancies.- Developed comprehensive store and product knowledge.- Upsold $10,000+ per month to contribute to store sales.
Other employees you can reach at waterfieldtechnologies.com. View company contacts for 116 employees →
Sunilkumar Puppala
Colleague at Waterfield Tech
Hyderabad, Telangana, India, India
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GB
Gagan Bhardwaj
Colleague at Waterfield Tech
Hyderabad, Telangana, India, India
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RZ
Ryan Zeman
Colleague at Waterfield Tech
St Paul, Minnesota, United States, United States
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AG
Anne Gibbons
Colleague at Waterfield Tech
United States, United States
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GH
Gabe Harris
Colleague at Waterfield Tech
Broken Arrow, Oklahoma, United States, United States
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UC
Umesh Chinna
Colleague at Waterfield Tech
Greater Hyderabad Area, India
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DE
Deena Etter
Colleague at Waterfield Tech
Cumming, Georgia, United States, United States
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GW
Gabriel Wallace
Colleague at Waterfield Tech
Greater Minneapolis-St. Paul Area, United States
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BZ
Bryan Zell
Colleague at Waterfield Tech
St Paul, Minnesota, United States, United States
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JC
John Carlo Cahimat
Colleague at Waterfield Tech
Philippines, Philippines
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Quick answers generated from the profile data available on this page.
Kendra Macgregor works for Waterfield Tech.
Kendra Macgregor is listed as Quality Assurance Manager at Waterfield Tech at Waterfield Tech.
AeroLeads has found 1 work email signal at @voxns.com for Kendra Macgregor at Waterfield Tech.
Kendra Macgregor is based in Salt Lake City Metropolitan Area, United States, United States while working with Waterfield Tech.
Kendra Macgregor has worked for Waterfield Tech, Vox Network Solutions, and Ideal Image.
Kendra Macgregor's colleagues at Waterfield Tech include Sunilkumar Puppala, Gagan Bhardwaj, Ryan Zeman, Anne Gibbons, and Gabe Harris.
You can use AeroLeads to view verified contact signals for Kendra Macgregor at Waterfield Tech, including work email, phone, and LinkedIn data when available.
Kendra Macgregor holds Master Esthetician License, Medical Esthetics from National Institute Of Medical Aesthetics (Nima).
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