Kendra Ott Email & Phone Number

Spokane, Washington, United States

Making Healthcare work better for our Amazing Amazonian members!

Helping to make health care work better for our T-Mobile members with serious/major health issues. managing a case load of members and assisting them with understanding their benefits & claims.

Prosser, Washington, United States

New hire employee trainer for NAOI Member Customer Service

Remote

Provide white-glove customer service to members over the phone as well as via chat. Prepare and release special document requests such as spreadsheets, proof of coverage letters, and many other member requested documents. Monitor and respond to email requests submitted by customer service representatives, maintain up-to-date knowledge of all policies offered on my assigned national account, assist case management as needed.

Remote

provide excellent customer service, remain customer/provider focused, field incoming calls, navigate resources accurately to resolve the call, take accurate annotations, team work, telecommute, remain cheerful and professional, resolve all calls in one call, meet metric standards, knowledge of company policies & protocols

United States

provide excellent customer service, remain customer/provider focused, field incoming calls, navigate resources accurately to resolve the call, take accurate annotations, team work, telecommute, remain cheerful and professional, resolve all calls in one call, meet metric standards, knowledge of company policies & protocols

United States

provide excellent customer service, remain customer focused, field incoming calls, navigate resources accurately to resolve the call, take accurate annotations, team work, telecommute, remain cheerful and professional, resolve all calls in one call, meet metric standards, knowledge of company policies & protocols

United States

Data entry. L&I Claims management. Complete job analysis for all regular and light-duty positions. Utilize the Stay at Work Program. Global GAP & Primus GFSi & GFS audit experience. Extensive knowledge of L&I, OSHA, WISHA, WSDA, and EPA (WPS) regulations. Created & updated all safety training programs. Maintained all employee training records & certifications. Conducted monthly safety, food safety, and safety committee meetings. Completed monthly self-inspections. Enforced all safety & food safety rules. Up-to-date knowledge of all regulations regarding COVID-19. Create, review, update all safety & food safety documents at least annually. Create, review, & update all SOPs & SSOPs at the farm & packhouse levels at least annually. Maintain a safe & healthy work environment for all employees. Created & maintained all employee tracking for the Affordable Care Act. Responsible for all employee benefits such as medical insurance, flex benefits, & Aflac. Field, address, & resolve all employee concerns & suggestions.

Grandview, Washington, United States

I served as the Food Safety, Safety and Quality Control Secretary. I entered all daily data in regards to these programs and ensured accurate data entry and reporting through Excel spreadsheets. Assisted in the completion of quality control checks for every load received and inspected commodities so I could assign the appropriate USDA grade for each load received. Completed all mapping and inventory for all CA rooms. Assisted with incident investigations for both employee injury/illness as well as NUOCA Log investigations. Completed annual HACCP food safety audits alongside my supervisor to provide all requested documentation.

Business Administration / Human Resources

Associate Of Arts (A.A.), General Studies