Kendra Raidley Email & Phone Number

United States

Mentor team of seven trainers, helping to develop their skills in facilitation and curriculum designDesign and maintain virtual, instructor-lead training curricula and e-learning modules

Scranton, Pennsylvania

Outdoor portraits for individuals, couples, and familiesEvent photography, such as weddings and family reunions

United States

Design and facilitate leadership training, teaching the tools and strategies needed to successfully sustain an effective and consistent Management Operating SystemDevelop and continuously improve workflows for rolling out changes to curriculum & leader expectations

Scranton, Pennsylvania, United States

Lead a team of 18+ customer service advocates, developing their customer focus and efficiency by fostering an open and engaging environment conducive to identifying and overcoming barriersGuide advocates in their career development by establishing Team Champion roles to reward and develop high-performing advocates and creating a Career Plan resource guide to help supervisors maintain focused and individualized career planningLead a designated team of advocates and supervisors through the most successful pre-enrollment client audit since the inception of the team by establishing connection points between customer service, client service, resource planning, and marketing/sales to ensure holistic successDesigned and implemented sustainable processes and materials to help support leadership in their focus on performance and career growth, in a way that is transparent and measurableDeveloped relationships in Costa Rica as a Team Lead Mentor, assisting our oversees vendor Team Leads in their transition from coaches to supervisors

Scranton, Pa

Assisted callers with questions and concerns about health insurance benefits, claims, and eligibilityServed as a Customer Centricity Ambassador, which included creating and sustaining a monthly recognition program in 2015Trained new customer service advocates by facilitating 14-week classroom training and monitoring the on-the-job training

Naples, Florida

Deliver one-on-one training, provide support and guidance, and supervise analyst staffAssist Senior Director in planning departmental goals and strategies and developing staffing plans to accommodate departmental growthStreamline current processes and develop new policies and proceduresCommunicate with 73 facilities regarding denied Medicare claims

Naples, Florida

Collaborate with 73 facilities regarding denied Medicare claimsProvide clerical support for clinical staff appealing medical claim denials from Medicare, such as entering data from Medicare correspondence, preparing and shipping the clinical appeals, and monitoring clinical work queues to ensure filing deadlines are met

Jessup, Pa

Conduct classroom and virtual training for customer service representative traineesDevelop training activities and update materials and trainee record-keeping softwareServe as customer service representative for commercial Medicare insurance providers

Scranton, Pennsylvania

January 2011 - July 2012; August 2005 - November 2008Hostess: Visit patients to obtain order, collaborate with unit clerks, nurses and dietitians to ensure appropriate diet orders, deliver and collect trays, and replenish supplies in unit kitchenDietary Clerk: Process patient diet orders, securely dispose of all sensitive records, ensure hosts adhere to all diet restrictions, manage phone messages, and maintain clean office space

Moosic, Pennsylvania

Plan and administer lessons and childcare appropriate for ages 2 to 12Implement classroom management strategies and maintain an effective classroom environment