Kendra Rhoades Email & Phone Number

I grew up in a small farm town and moved to the big city. This background has allowed me to naturally provide quick service, with the small talk to personalize the customer service interactions for all guests, in all lines of work. I currently work remotely as a Customer Success Advocate. As a dedicated Customer Success Advocate, my role encompasses the strategic pairing of small to medium-sized business owners with optimal agents. Efficiently managing a substantial call volume, I guide clients through interactions with a commitment to delivering superlative service underscored by empathy. Navigating a dynamic remote work environment, I adeptly collect and manage client data, utilizing diverse resources and chat channels.Operating with a fusion of expertise and confidence, I engage in ongoing training to refine my ability to apply critical thinking in classifying clients' businesses and discerning their coverage needs. My paramount objective is to orchestrate unparalleled customer interactions, maintaining an unwavering standard of data accuracy throughout the process.I have an extensive leadership background that have been applied in most of my past roles. I have a great focus on team building and building team moral, to help achieve our focused results without burnout of employees.

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  Kettering College