With over a decade of dedicated experience in customer experience strategy, I have honed my skills as a Voice of Customer advocate, driving impactful initiatives that prioritize customer satisfaction and loyalty. My journey began in contact center operations, where I cultivated a deep understanding of customer needs and pain points. Transitioning into data analysis roles, I leveraged insights to inform strategic decisions and enhance the overall customer journey.During my tenure at companies like The Home Depot and Coinbase, I've spearheaded Voice of Customer programs, collaborating cross-functionally to embed a customer-centric culture. My expertise spans NPS analysis, survey development, and vendor management, empowering teams to pinpoint key areas for improvement and drive actionable solutions. I am proficient in tools like Qualtrics, SQL, and Looker, enabling me to extract meaningful insights from complex datasets.As a passionate advocate for customer-centricity, I am committed to leveraging data-driven strategies to elevate brand experiences and foster long-term customer relationships. Let's connect to explore how my unique blend of experience and passion can drive success in your organization's customer experience endeavors.