Kendra Franklin

Kendra Franklin Email and Phone Number

Customer Service Manager | Training & Development Specialist @ Edward Jones
st. louis, missouri, united states
Kendra Franklin's Location
Bridgeton, Missouri, United States, United States
Kendra Franklin's Contact Details

Kendra Franklin personal email

n/a
About Kendra Franklin

Customer Service Manager with extensive experience in various retail industries. Strong resource- and solutions-focused problem solver within all aspects of people management, business continuity and internal and external customer support in the US and Canada. Trusted leader who guides teams toward specific goals and to a higher standard of quality. Poised, calm, flexible, organized and pragmatic with a history of delivery in:• Customer service management • Customer satisfaction • Hiring • Staff development • Performance management • Training • Team leadership • Coaching • Complaint resolution • Operational improvements • Project management • Policy writing and implementation • Process improvements • Change management

Kendra Franklin's Current Company Details
Edward Jones

Edward Jones

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Customer Service Manager | Training & Development Specialist
st. louis, missouri, united states
Website:
edwardjones.com
Employees:
35357
Kendra Franklin Work Experience Details
  • Edward Jones
    Team Leader, Quality And Coaching, Service Division
    Edward Jones Oct 2022 - Present
    United States
    View
  • Bjc Medical Group
    Remote Call Center Supervisor
    Bjc Medical Group Aug 2022 - Oct 2022
    St. Louis, Mo
    View
  • Hussmann
    Contact Center Manager
    Hussmann 2019 - 2022
    Bridgeton, Missouri, United States
    View
  • Hussmann
    Contact Center Supervisor
    Hussmann 2014 - 2019
    Bridgeton Mo
    View
  • Hussmann
    Contact Center Training Developer And Facilitator
    Hussmann 2008 - 2014
    Bridgeton Mo
    View
  • Hussmann
    Contact Center Team Lead
    Hussmann 2006 - 2008
    Bridgeton Mo
    View

Kendra Franklin Skills

Process Improvement Operations Management Customer Satisfaction Customer Service Contact Centers Cross Functional Team Leadership Leadership Training Management Six Sigma Change Management Vendor Management Forecasting Team Leadership Business Process Improvement Strategic Planning Coaching Continuous Improvement Software Documentation

Kendra Franklin Education Details

  • Lindenwood University
    Lindenwood University
    Human Resource Management
    View
  • Safestart
    Safestart
    Certificate
  • Training Connection Llc
    Training Connection Llc
    Captivate 5 Fundamentals And Advanced Certificates

Frequently Asked Questions about Kendra Franklin

What company does Kendra Franklin work for?

Kendra Franklin works for Edward Jones

What is Kendra Franklin's role at the current company?

Kendra Franklin's current role is Customer Service Manager | Training & Development Specialist.

What is Kendra Franklin's email address?

Kendra Franklin's email address is ke****@****ann.com

What schools did Kendra Franklin attend?

Kendra Franklin attended Lindenwood University, Safestart, Training Connection Llc.

What skills is Kendra Franklin known for?

Kendra Franklin has skills like Process Improvement, Operations Management, Customer Satisfaction, Customer Service, Contact Centers, Cross Functional Team Leadership, Leadership, Training, Management, Six Sigma, Change Management, Vendor Management.

Who are Kendra Franklin's colleagues?

Kendra Franklin's colleagues are John Micklus, Lori Tipple, Zachary Rinehart, Holly A Jackson, Scott Anderson, Orlando Franklin, Al Kraus.

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