Kendra Franklin Email & Phone Number

Customer Service Manager with extensive experience in various retail industries. Strong resource- and solutions-focused problem solver within all aspects of people management, business continuity and internal and external customer support in the US and Canada. Trusted leader who guides teams toward specific goals and to a higher standard of quality. Poised, calm, flexible, organized and pragmatic with a history of delivery in:• Customer service management • Customer satisfaction • Hiring • Staff development • Performance management • Training • Team leadership • Coaching • Complaint resolution • Operational improvements • Project management • Policy writing and implementation • Process improvements • Change management

Listed skills include Process Improvement, Operations Management, Customer Satisfaction, Customer Service, and 15 others.