Kendra Mann Email and Phone Number

Leading product teams to build Elevate's Blueprint Platform.

Elevate is disrupting the non-prime lending space by providing responsible online credit solutions. Our innovative products provide immediate relief to customers today while helping them build a brighter financial future. We are committed to rewarding borrowers' good financial behavior with features like interest rates that can go down over time, free financial training and free credit monitoring. Elevate's suite of groundbreaking credit products includes RISE, Elastic, Sunny and the Today Card.

Elevate is a leading provider of innovative online credit solutions to non-prime customers. Our suite of groundbreaking credit products provide immediate relief to customers today and can help them build a brighter financial future. The company is committed to rewarding borrowers’ good financial behavior with features like interest rates that can go down over time, free financial wellness tools, and free credit monitoring. Elevate is privately held and is backed by respected Silicon Valley venture capital firms including Sequoia Capital and Technology Crossover Ventures.

I managed a product team responsible for all Point of Sale systems and supporting software. The team supports over 1500 stores across multiple brands and states. As the Director I am responsible for the oversight of multiple technology deliverables that balance scope, quality and time-to-market. Lead requirements definition, design methodology, development approach, quality assurance process, and deployment strategy. Also, direct the user experience process within business requirements definition. I manage external vendor relationships, including monitoring vendor performance and deliverables.Key successes include:- Leading the initiative to build a comprehensive, next generation POS system. Consolidate multiple legacy POS systems to offer a unified user experience. Implement automated risk management to offer risk-based pricing, reduce fraud and enable dynamic exception processing. Streamline efforts to enter new states and introduce new products to the market.- Launching an innovative appraisal and collateral intake process that reduced vehicle appraisal processing time by over 50% and improved accuracy of vehicle appraisals to increase loan revenue and reduce charge-offs. - Spearheading a SalesForce.com implementation within all TMX stores and the contact center.in order to increase capture rate of web-to-lead submissions and eliminate non-integrated software and related manual processes.

Accountable and responsible for the market direction, SDLC, and customer implementation of ARGO’s Support Solutions including Decision Engine, Workflow Engine, Reporting and Monitoring, Configuration, 3rd Party Integrations, eSignature, Forms Management and Imaging Integrations. The support solutions reduce ARGO’s time to market and customer implementation costs by using proven processes. - Lead a team of business solution architects to enable business and technology teams to effectively communicate and create solutions that efficiently solve market requirements. - Key Business Owner accountable for next generation technology roadmap project and implement support solutions and configuration strategy that will span across all ARGO lines of business to include Indirect Lending, Retail Lending, Commercial Lending, Sales and Service, Teller, and Healthcare. - Collaborate with subject matter experts to identify new support solutions and normalize requirements to establish Support Solution Products roadmaps - Conduct cost / value analysis to determine best implementation approach to meet requirements and take to the market. - Create and conduct technology training for business team members including product managers, business analysts, quality assurance, and documentation teams. Training enabled business team members to more effectively communicate with technology counter parts and customer implementation teams. - Create, implement and monitor processes and documentation for configuration across all ARGO line of business applications in order to reduce customer implementation cost. - Significant knowledge related to the use of decision engines, automated decisioning, scorecard concepts, debt management, risk assessment, and pricing. - Lead customer implementations and process evaluations to present options for process automation and reduction of cost.

- Continued exposure with ARGO and customer business SME’s have provided a wide range of lending concepts and best practices. - Technology and implementation owner of Indirect and Direct Lending solution replacement projects. Accountable for driving market ready solutions, identifying opportunities for revenue expansion, and reduce cost of customer implementations. - Manage the customer relationship with Chase Auto Finance for the ARGO Indirect and Direct Lending Solution implementation. Continuously monitor the project team and customer relationship to ensure expectations between ARGO and Chase Auto Finance are in line. - Direct the integration team with requirements, design and implementation of vendor releases for 3rd party applications such as TransUnion, Experian, Equifax, DealerTrack, RouteOne, Chrome, NADA, Blackbook, and Kelley Blue Book. - Participate in the sales process of Indirect and Direct Lending solutions. Heavily involved in customer RFIs, RFPs and value based demonstrations of solution functionality. - Coach and mentor employees with performance improvement and career growth.

- Implemented the ARGO Decision Engine into the Indirect and Direct Lending Solution to provide the ability for automated decisioning. This functionality manages automated features in the solution such as debt analysis, checklist/documents and verification requirements, stipulations, policies and tolerance evaluation. - Created new design approaches to provide a highly configurable solution to eliminate customization for customers. This solution model was utilized to implement the Indirect and Direct Lending Solution through ACS to lending institutions such as First Investors. - Participated in requirements for the CarMax implementation to identify gaps. Requirements included Loan Origination and Risk Management functionality. - Created on boarding materials and processes to ensure new developers to the team would get quickly educated on application functionality and development processes.

Developed on the ARGO Indirect, Direct and Mortgage Lending solutions.Demonstrated development process and ability to potential customers by developing real time changes for customer audiences to include Citibank Auto. Interacted with the business group to identify the best possible solution to ensure the intent of the business requirements and design were implemented into the solution.