Kendra Mceachern Email & Phone Number

Hampton, VA, US

Chesapeake, Virginia, United States

-Assist members and prospective members with all area of their Credit Union needs-Efficiently and independently processes financial transactions, explains services, sets up new accounts, respond to problems, and directs members to the appropriate person(s)/department-Ensuring the sales, service, and operational functions assigned are being performed.

Remote

• Managing the data transformation aspects (migration and integration) of client ADP Lifion
• Managing the transformation data aspects (migration and integration) of client Experience Management systems
• Working with clients to define the mapping, extraction, transformation, and migration of client data from legacy to target systems
• Specification and development of integration processes to facilitate efficient data sharing between systems.
• Providing guidance to clients on… Show more
• Providing guidance to clients on migration and integration best practices.

Remote

• Led data management initiative within Salesforce, implementing rules and processes resulting in 30% data accuracy improvement.
• Coordinated electronic data extractions for multiple carriers like UKG, Workday, and more.
• Utilized MS Excel, SQL Server, Google cloud, and Paylocity data conversion tools for database updates.

Norfolk, Virginia Area

• Facilitated seamless migration of client data to ADP platforms, ensuring accuracy and completeness.
• Conducted comprehensive training sessions for clients and end-users to ensure proficiency in using ADP systems effectively.
• Collaborated with cross-functional teams to ensure a cohesive implementation process.
• Managed payroll processes within ADP’s AutoPay mainframe for accurate payroll execution.

Chesapeake, Virginia

• Investigated and escalated potential fraud incidents, adhering to industry regulations.
• Provided technical support on fraud detection software and security tools.
• Collaborated with Fraud Prevention and Security teams to identify emerging threats.
• Trained employees on fraud prevention practices and security measures.

Newport News, Virginia

• Managed inbound calls from UPS customers, addressing tracking questions and concerns
• Specialized in processing damage claims, scheduling pickups, and tracing lost packages
• Promoted to Preferred Group, handling UPS preferred customers' requests and resolving inquiries