Kendra Mceachern Email & Phone Number

Hampton, Va, Us

Chesapeake, Virginia, United States

-Assist members and prospective members with all area of their Credit Union needs-Efficiently and independently processes financial transactions, explains services, sets up new accounts, respond to problems, and directs members to the appropriate person(s)/department-Ensuring the sales, service, and operational functions assigned are being performed efficiently and within guidelines-Support and assist members through all communication channels to include in branch, incoming and… Show more -Assist members and prospective members with all area of their Credit Union needs-Efficiently and independently processes financial transactions, explains services, sets up new accounts, respond to problems, and directs members to the appropriate person(s)/department-Ensuring the sales, service, and operational functions assigned are being performed efficiently and within guidelines-Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email-Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs-Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and issues debit cards-Opens and closes all types of accounts and perform file maintenance as needed; ensure collection of all required signatures and documents-Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions-Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors-Supports other branch locations and the Member Service Center as needed-Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch-Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes-Performing other duties as assigned-Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication Show less

Remote

• Managing the data transformation aspects (migration and integration) of client ADP Lifion• Managing the transformation data aspects (migration and integration) of client Experience Management systems• Working with clients to define the mapping, extraction, transformation, and migration of client data from legacy to target systems• Specification and development of integration processes to facilitate efficient data sharing between systems. • Providing guidance to clients on… Show more • Managing the data transformation aspects (migration and integration) of client ADP Lifion• Managing the transformation data aspects (migration and integration) of client Experience Management systems• Working with clients to define the mapping, extraction, transformation, and migration of client data from legacy to target systems• Specification and development of integration processes to facilitate efficient data sharing between systems. • Providing guidance to clients on migration and integration best practices. • Engaging with clients to ensure adherence to timelines and quality standards. • Managing multiple projects concurrently, varying in complexity and size. • Supplying custom testing scripts, functional and report specifications during implementations. • Participating in and contributing to project scoping, client requirement gathering, and project update meetings. Show less

Remote

• Led data management initiative within Salesforce, implementing rules and processes resulting in 30% data accuracy improvement.• Coordinated electronic data extractions for multiple carriers like UKG, Workday, and more.• Utilized MS Excel, SQL Server, Google cloud, and Paylocity data conversion tools for database updates.

Norfolk, Virginia Area

• Facilitated seamless migration of client data to ADP platforms, ensuring accuracy and completeness.• Conducted comprehensive training sessions for clients and end-users to ensure proficiency in using ADP systems effectively.• Collaborated with cross-functional teams to ensure a cohesive implementation process.• Managed payroll processes within ADP’s AutoPay mainframe for accurate payroll execution.

Chesapeake, Virginia

• Investigated and escalated potential fraud incidents, adhering to industry regulations.• Provided technical support on fraud detection software and security tools.• Collaborated with Fraud Prevention and Security teams to identify emerging threats.• Trained employees on fraud prevention practices and security measures.

Newport News, Virginia

• Managed inbound calls from UPS customers, addressing tracking questions and concerns• Specialized in processing damage claims, scheduling pickups, and tracing lost packages• Promoted to Preferred Group, handling UPS preferred customers' requests and resolving inquiries