Kendra Rouse Email & Phone Number

Pooler, Georgia, United States

Pembroke, Georgia, United States

As a Licensed Real Estate Agent at eXp Realty, I apply my product management expertise to real estate transactions, ensuring timelines and milestones are consistently met. I empower my clients with data-driven market insights, enabling them to make well-informed property transaction decisions. My negotiation skills have consistently delivered reductions in property purchase prices, saving clients substantial sums. I take pride in my problem-solving abilities, effectively resolving issues related to property inspections, negotiations, and contract disputes, leading to a high client satisfaction rate of 98%.

Georgia, United States

I lead a dynamic team at Realvolve, Inc., where I've been instrumental in aligning our SaaS product development efforts with strategic goals. My role involves meticulous product roadmap management, prioritizing customer demands, and fostering cross-functional collaboration. Through innovative automation solutions, I've optimized internal processes, enhancing efficiency while reducing operational overhead. I've also overseen software product troubleshooting and enhancements. My commitment extends to managing and optimizing customer support processes for peak efficiency and producing data-driven insights to drive strategic decisions.

Richmond Hill, Georgia, United States

During my tenure as Operations Manager and Realtor at Summit Homes & Land, I spearheaded transformative process innovations, resulting in a significant boost in operational efficiency. My responsibilities included recruitment, comprehensive onboarding, and the implementation of advanced real estate software systems for lead management, client communication, and transaction tracking. I introduced dedicated transaction coordinator roles, innovative software solutions, and office-wide process enhancements, resulting in an impressive 75% increase in sales within the first two years. Furthermore, my dedication to cutting-edge automation solutions streamlined internal and client-facing processes, contributing to sustained sales growth.

In my role as a Brain Injury Employer Development Specialist at The Rehabilitation Institute of Kansas City, I created and managed specialized employment programs for individuals with brain injuries. My responsibilities encompassed designing, implementing, and monitoring program objectives and key performance indicators (KPIs). Leveraging data analytics tools, I tracked program outcomes and performance metrics, providing evidence-based insights to enhance program effectiveness. My collaborative approach ensured seamless interactions with diverse stakeholders and a commendable 88% program success rate.

Killeen, Texas, United States

During my tenure as Manager of Federal Loan Originations Credit Counseling at Sallie Mae, I oversaw a team of 15-20 credit counseling specialists dedicated to federal loan originations. I ensured strict compliance with regulations and guidelines while implementing comprehensive credit counseling programs to educate clients about federal loan options, repayment plans, and debt management strategies. My leadership drove initiatives that optimized loan origination processes, resulting in a 13% reduction in application processing time and a 21% increase in customer satisfaction. I implemented data-backed reporting mechanisms to systematically track the effectiveness of credit counseling efforts and conducted thorough evaluations of customer credit capacities, providing detailed financial condition reports.

Master'S Degree, Business Administration, Management And Operations, 4.0

Master Of Business Administration (M.B.A.), Finance And Financial Management Services