Safety and ComplianceInterpret, read and demonstrate safety briefings to passengers as well as comply with all company and regulatory security and safety procedures.Provide leadership, direction and assistance to passengers during normal, abnormal and emergency situations. Sales and ProfessionalismSell snacks, beverages, and other items in accordance with service standards as well as collecting trash, keeping the cabin neat and tidy. Provide a professional, neat, clean and well-groomed appearance all while providing high quality customer service.Support and AdaptationWork in a team member environment within confining spaces subject to varying climatic conditions, air conditions, air pressures, turbulence induced, changing work locales, variable hours and moderate noise levels.Recruitment and Event Coordination Assist with coordinating Quarterly Recruitment Event that would host over 300 applicants interested in becoming a Flight Attendant. The event entails interviews, presentations, group projects and on boarding tools such as fingerprinting and background checks.

Support and AdministrationAssisted 18 team members with administrative duties including preparations of the Human Resources Operating Budget. Maintained the SharePoint site for the aircraft plaques and prepared monthly the Diversity Supplier Spend Report.Benefits and PoliciesCommunicated daily with the team regarding updates on employee benefits, policies and procedures and ensured employee participation a on open enrollment pertaining directly to their individual needs. Event Coordination Coordinated conference events such as the Presidents's Conference, Senior Vice President of Human Resources Staff and Managing Director's meetings, Employee Resource Group Fundraisers, employee recognitions and leadership seminars.

SchedulingCoordinated training schedules for IT, Cargo, Airport Services, Onboard Services, Ramp Services and AA Leadership using the Learning Management System, Cognos, and Excel.Training Operations and Event ManagementDeveloped class objective and course information while updating the Learning Management System daily with class scores, closing classes, class parameters and rules. Assigning the correct facilitator to each class and preparing the classroom with adequate tools needed for the training. Recruitment and TrainingLiaison to talent services to provide information, travel itineraries and assist with referrals.Create and execute a multitude of trainings for new and recalled employees. Management and Retention of StaffEnforce policies and compliance. Maintain employee records and attendance. Spearhead employee incentive initiatives for retention in addition to tracking employee attrition.

Employee ServicesCounseled current, furloughed employees and retirees on benefit issues, policy questions and retirement plans. Prepared benefits correspondence to employees via e-mail, instant messenger or letters. Relayed vast amount of knowledge of all benefits and policies to a staff of 50,000 employees.Vendor Management Communicated effectively holding a reliable and strong relationship with the vendors of COBRA, our health, medical, dental, vision and flexible spending account administrators.Leave of Absence AdministratorVerified employees eligibility for Leave of Absences including Family & Medical Leave of Absence. Provided instructions to employees and managers on appropriate leave procedures, as well as complied the payments for each employee during their leave to contribute to their benefits.