Kendrick Baker Email and Phone Number
Dynamic and detail-oriented IT professional with a bachelor’s degree in software development. Complimented with 5+ years of experience in Viewer Experience. Proven experience in optimizing workflow processes and enhancing user experiences. Seeking a challenging position to leverage technical expertise and contribute to innovative IT solutions.
The Walt Disney Company
View- Website:
- disneycareers.com
- Employees:
- 133009
-
Associate Systems Operation EngineerThe Walt Disney Company Mar 2024 - PresentSan Antonio, Texas, United States -
Technical Support Specialist IBroadleaf Results, An Aleron Company Oct 2023 - Mar 2024San Antonio, Texas, United StatesTroubleshooting and root cause analysis for technical issues involving hardware, software, or network connectivity, implementing effective solutions to proactively maximize uptime.Providing escalated support for incident and response tickets within service now to facilitate quick and accurate client resolutions. Maintaining SLAs, and positively impacting customer satisfaction.Creating IT documentation, such as KBs, and Standard Operating procedures. To aide in cohesion and uniformed response throughout the department. -
Viewer Experience Advocate IiDisney Streaming Jun 2019 - Sep 2023San Antonio, Texas, United States- Coached agents on finding relevant resources, positively positioning conclusions, resulting in increased agent confidence and familiarity with tools.- Resolved escalated customer interactions, through employing active listening and implementing innovative solutions, tailored to each customer. -
Workforce Management InternDisney Streaming Nov 2019 - Feb 2020San Antonio, Texas, United States- Assisted in completing multiple time-sensitive processes and partnering with OPS to address agents in non-productive states.- Utilized strong detail and exemplary time management skills to positively impact service levels and successfully lessen shrink.
Kendrick Baker Education Details
Frequently Asked Questions about Kendrick Baker
What company does Kendrick Baker work for?
Kendrick Baker works for The Walt Disney Company
What is Kendrick Baker's role at the current company?
Kendrick Baker's current role is Software Developer.
What schools did Kendrick Baker attend?
Kendrick Baker attended Bellevue University, San Antonio College, San Antonio College.
Who are Kendrick Baker's colleagues?
Kendrick Baker's colleagues are Jerry Meirowsky, Philip Hanley, Sergio Sánchez, Elizabeth Boylan, Angela Clim Ont, Shuang Wu, Helen Bacon.
Not the Kendrick Baker you were looking for?
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Kendrick Baker
Customer Service Manager With Extensive Experience In Troubleshooting And Conflict Resolution • Current Role At Iaa• Providing Value As A Service With Professional Support To Drive Customer Success.Atlanta, Ga -
Kendrick Baker
High-Ticket Sales Expert | $3 Million In E-Commerce & Health Deals Closed | Client Relationship BuilderSparks, Nv -
1tfreedmanconsulting.com
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3strivenewhaven.com, strivenewhaven.com, sbcglobal.net
3 +120377XXXXX
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