Kendrick Poon Email & Phone Number

Hong Kong SAR

Hong Kong SAR

Hong Kong, Hong Kong

Cheetah Digital is an enterprise cross-channel marketing technology company that helps marketers manage their data for better decision-making, send messages to customers to increase revenue, and that provides professional services expertise to execute complex marketing plans at scale.

San Francisco Bay Area

- By developing deep relationships with my customers, I was able to discover new lines of business within the clients to expand usage to additional groups- Acted as the voice of the customer to help guide product development to ensure Mixpanel remained an industry leader in helping product teams become truly data driven- Used industry knowledge to help.

San Francisco Bay Area

- Led the effort to create processes to support true Enterprise customers and coordinate the hand off between sales and customer success- Analyzed customer call centers to help optimize their systems and optimize for a faster FCR (First Call Resolution) and shorter TTR (Time to Resolution)

San Francisco, CA

- Led a team in preparation for general release of the product and ensuring systems were in place to ensure customers were able to utilize the service and receive support.- Researched competitors and analyzed pricing models.- Continually tested and pushed the product to seek out bugs and provide suggestions for continual improvement in preparation for.

Mountain View, CA

I have always been passionate about staying up to date with the latest styles, and ensuring that the way I am dressed represents who I am. With Next Step Style, I am combining my interest with style, with my other passion for helping others. I primarily work with men who want to dress better, attract success with their overall image, and help them also.

- Manage deployment plans for enterprise size customers (2500+ employees) post-sales to drive adoption of the service- Provide and offer solutions to critical problems for customers’ issues and needs, and communicate improvements to internal teams for product refinement- Build collaborative client relationships and account size based on trust and tangible.

- Responsible for seeking out new potential clients via cold calling and prospecting via email- Managed the entire sales process from prospecting to closing the sale.- Presented to Marketing Directors, EVPs, and other high level executives- Worked with Office Managers and Marketing Directors to promote new partnerships

- Managed network optimization services for Kaiser- Tracked activities, recommendations, and deliverables associated with each task completed for the customer- Helped lay the foundation for a PMO for Project Managers supporting the Kaiser account- Led effort to improve lines of communication within the account team- Helped drive launching of a security.

- Managed relations with customer to ensure success- Supervised validations of VOIP installations in Wal-Mart stores, both Cisco Unified Communications Manager Express and IP Phones (100+ monthly installations)- Project managed growth of Cisco footprint in Wal-Mart stores from ~650 to 1400+ sites- Created project plans for deployment of solutions (Project.

- Created $50,000 of personal sales of Cutco Cutlery - Established a customer base of over 100 customers- Building rapport and creating long lasting relationships with customer- Field trained numerous sales representatives- Delivered messages at team meetings to help increase sales.

Managed and tracked a team of over 150 sales representatives.Office ranked #8 of over 300 offices nationwideCreated over $650,000 in sales in the months of May through September 2007Created a business plan including sales and recruiting projections, budgets, and goals. Trained representatives in customer service and sales skills (Building rapport, goal.