◆ Spearheaded the optimization and execution of intricate Series B startup remote on-and off-boarding procedures across 7 time zones◆ Acted as the primary liaison for all 100+ domestic and international employees with People Ops related queries◆ Developed and managed company events to foster a strong team culture and employee engagement◆ Created and implemented employee engagement surveys to measure motivation, and connections enhanced by company team-building events with an overall satisfaction score of 99%◆ Developed and delivered comprehensive employee orientation program for all departments, ensuring consistency in company knowledge across all teams◆ Created and maintained a centralized repository of standard operating procedures and process improvements

◆ Analyze, design, develop, and deploy learning and development solutions and training to employees and leaders at all levels including: new hire & manager enablement, manager development, and career development◆ Instructional design utilizing blended and multimedia tools to establish training across 8 time zones◆ Build and evaluate survey data collection to analyze trends and report success metrics◆ Manage projects by defining scope, requirements, set appropriate milestones and deadlines

◆ Coordinated all remote onboarding and logistics as designated first point of contact after hire ◆ Organized training materials and coordinated with department leads to ensure successful orientation ◆ Instructed new hires on specific brand voice, company culture and values ◆ Successfully conducted onboarding with exceptional ratings for over 400 employees in 7 months

◆ Consistently held the highest client response rating, while conducting on-brand client communications ◆ Consulted with customers to understand their goals in order to guide solutions and process improvement ◆ Collaborated with product, development and marketing teams to optimize workflows ◆ Assisted clients with troubleshooting, billing inquiries and identified customer upsell opportunities

◆ Coordinated logistics for corporate and social events while promoting the company's sales-focused culture◆ Created accounting invoices for clients and reported weekly/monthly forecasting revenues◆ Worked hand-in-hand with vendors, clients and acquired all necessary insurance certificates

◆ Executed logistics and serviced events of up to 150k attendees while maximizing profitability and upselling◆ Created and implemented SOPs to continuously improve event and billing processes◆ Exceeded Meeting Planner Surveys goal of 94% satisfaction for 6 consecutive months◆ Recipient of 5 ‘Blue Energy Awards’ for surpassing role expectations

◆ Provided executive level support to F&B Director and Executive Chef of $45 million operation◆ Conducted interviews for available restaurant staff and cook positions◆ Processed payroll and optimized labor management of 200 F&B employees via UniFocus’ LMS in accordance with Hilton, Union, and state law regulations◆ Recipient of Hilton’s ‘Blue Energy Award’ for surpassing role expectations

◆ Managed and executed hotel and client logistics for social and corporate events of up to 600 people◆ Assisted in the sales process to book business, upsell products/services and revenue forecasting◆ Researched & analyzed catering, wedding, and holiday packages to ensure competitive pricing◆ Recipient of ‘Spirit to Serve’ Award for service excellence and increased Hotel’s Event Satisfaction score by 5%

◆ Planned, executed and oversaw events for students, faculty, staff and external sponsors on campus◆ Coordinated program logistics such as AV, room setup, signage and catering; as well as relevant campus details such as parking, police, maintenance staff and electrician◆ Created contracts for external groups◆ Tested and researched event detailing software issues associated with upgrade and facilitated training for staff