Kendyl Turner Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

I create operational systems from scratch, publish SOPs, gather and present data to our executive team, project manage program and software launches, and manage our user experience teams. Principle roles are in department management and leadership, client experience, system improvements, and project management.Responsibility Details:Manage the success and support of over 650 clients.Audit and collect weekly KPIs to guide department priorities, strategic decisions, and analysis that informs the trajectory of the highest earning program under DWS.Create, manage, and streamline systems and processes including new software launches and quarterly rollouts. Since Joining:I've grown my team threefold in my first 7 months due to the system improvements and role expansion I have implemented. Sales have increased by 50%, generating over 3.2 million dollars in revenue. Contributed to over a half of a million dollars in revenue from client renewals; I did this by curating and auditing the client journey to improve the program and increase lifetime customer value.

Nashville, Tennessee, United States

I've grown my team threefold in the last 4 months due to the system improvements and role expansion I have implemented. I have created systems from scratch, including but not limited to the client on/offboarding, Orientation, Graduation, default, internal and external communication, and data management processes along with corresponding SOP documents. Principle roles are in team management, client experience, data collection, and project management.- Audit and collect weekly KPIs to guide the C-Suite's priorities, business decisions, and analysis that inform the trajectory of the companies under DWS.- Create, manage, and streamline systems and processes.- Host Orientation and create training materials to improve user experience.

Franklin, Tn

I gained intensive experience that exceeded my role as a Client Success Coordinator. As an integral leader within the Client Success Team, I collaborate across all departments to ensure an elevated, innovative, and engaging client experience. While working alongside the company's C suite and top company leaders, I have led my team in streamlining processes and improving systems. Principle roles are in data collection, internal and external communication, and project management.- Contribute to the creation and implementation of two high-ticket programs, one of which has nearly 200 clients and generated $1.8 million dollars in the last 16 weeks.- Onboard, coach, and manage hundreds of clients for all business units within the company.- Plan, host, and emcee the quarterly conference for our upper echelon of clientele. - Write coaching materials, SOPs, and client-facing communication,

Franklin, Tennessee, United States

Nashville, Tn

I have been working behind the scenes with the entrepreneurship since before its launch date. My role assisting CWP's CEO and founder has allowed me to get familiar with ecommerce software, strategic SEO writing, branding, marketing, and strategic management.

Nashville, Tn

I was able to observe and assist this corporation in its first year, generating top sells and acting as an unofficial leader regarding on-boarding and selling culture. I worked closely with management and had a significant dialogue with corporate that created in-store changes that were proven affective.

Nashville, Tennessee, United States

This position was threefold in the channels of communication and leadership required; firstly, I led a team of associates in selling, using data and KPIs to measure and reach success. I also led amongst a team of managers to create and execute events, brainstorm operational strategies, and troubleshoot technical, customer, or business-related issues. Thirdly, contact with our corporate team was constant and significant. Here, I would help manage exceptions, engage in critical strategic decision making, and advocate for the team I helped lead. Communication--internally and externally--both within the flagship and the corporate office, was critical to the success of the business. +Created on-boarding materials used across all locations.+Advocated for a new incentives program to encourage employee spending and increase associate morale.+Generated top sales.+Focused on operational tasks and strategies for store success.

Virtual

I wrote an article every week for Belmont University's online blog-style newspaper. Gaining inspiration from anything I could--from the events occurring on Belmont's campus the world of politics and social issues--I curated content focused on the needs of the Odyssey's audience. My most passionate writing experiences and responses came from articles focusing the worth, beauty and strength of women. Writing samples from this media are attached below.

Virtual

I wrote bi-monthly articles for East Coast Kids online magazine focused on the world of beauty and confidence for the average consumer. My articles were intended to be an informative yet quirky way for people to gain knowledge while making a seemingly superficial topic deeper and more poignant. Adhering to strict deadlines and constant communication, my work was published on their online magazine; however, it is no longer a functioning website. Copies of my work is attached below.