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Kenneth Geitz Email & Phone Number
Director of Customer Success
at
Shield AI
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Customer Success
Location
Dallas-Fort Worth Metroplex, United States
Company size
Who is Kenneth Geitz? Overview
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Quick answer
Kenneth Geitz is listed as Director of Customer Success at Shield AI, a with 1012 employees, based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a matched LinkedIn profile for Kenneth Geitz.
Kenneth Geitz previously worked as Critical Accounts Executive, Customer Assurance Program at Cisco and Manager, Cloud Collaboration TAC at Cisco. Kenneth Geitz holds Master Of Science In Information Systems, Computer Security Management from Strayer University.
Company email context
Email format at Shield AI
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Shield AI
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Profile bio
About Kenneth Geitz
At Cisco, my role as a Critical Accounts Executive entails spearheading initiatives to resolve critical issues and enhance customer assurance. This involves directing cross-functional teams and interfacing with the highest levels of leadership to ensure a swift and effective response to complex challenges. Our team's success in process improvement and preventing future escalations is a testament to our collaborative problem-solving capabilities.My mission revolves around fostering a culture of positive leadership and high performance. By engaging business leaders and leveraging my specialized experience in escalation leadership and customer experience, I am committed to advancing Cisco's reputation for exceptional service and cultivating enduring customer loyalty. The value I place on integrity, respect, and service shapes my approach to driving brand growth and customer experience excellence.
Current workplace
Kenneth Geitz's current company
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Shield Ai
8 roles · 25 years
Kenneth Geitz work experience
A career timeline built from the work history available for this profile.
Critical Accounts Executive, Customer Assurance Program
As the highest level of escalation within Cisco, directs cross function, multi-cultural, and geographically dispersed teams in the development and execution of action plans to address critical customer issues. • Communicates critical issues up to the CEO within Cisco, customers, and partners.• Successfully engages and actively works with executive levels on a variety of critical escalations.• Identifies systemic trends, drives process improvement, engages business leaders to prevent future issues.
Manager, Cloud Collaboration Tac
Lead the Technical Assistance Center (TAC) Webex Technical Consulting Engineer team responsible for Webex Meetings and Teams, and Webex FedRAMP engineering support.
2016 - 2019
~3 yrs
Director, Communications Services - The White House Situation Room
Director of Communications Services for the WHSR providing 24x7x365 worldwide telecommunications, computer and intelligence related support to the President of the United States in his roles as Commander in Chief of the Armed Forces, Head of State, and Chief Executive. Provides support for the National Security Advisor, the National Security Council (NSC), the Vice President, and Senior White House Staff.Directed the overall planning, organizing, deployment, and execution of IT functions for the WHSR. This includes communications support for travel missions, support and maintenance of existing infrastructure and applications, and development of new technical solutions.
2015 - 2016
~1 yr
Chief Of Video Operations And Logistics - The White House Situation Room
2008 - 2015
~7 yrs
Information Systems Operator Analyst
DET 5 USAR, The Pentagon, Washington, DC.
2008 - 2010
~2 yrs
Help Desk And Video Operations
The Department Of Homeland Security - Alamo City Engineering Services
2006 - 2008
~2 yrs
Mos: 25B Information Systems Operator Analyst And 25D Telecommunications Operator/Maintainer
122D SIG BN, 2nd Infantry Division - Camp Red Cloud - Uijeongbu, South KoreaThird US Army HQ - Ft McPherson - Atlanta, GA
2002 - 2006
~4 yrs
Team & coworkers
Colleagues at Shield AI
Other employees you can reach at shield.ai. View company contacts for 1012 employees →
CH
Cameron Holmes
Colleague at Shield AiTeague, Texas, United States
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DH
Danny Hodson
Colleague at Shield AiYork, England, United Kingdom
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MW
Manfred Weber
Colleague at Shield AiProsper, Texas, United States
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TH
Tony H. Brownfield, Ms, Pmp
Colleague at Shield AiDallas-Fort Worth Metroplex, United States
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NV
Nathaniel Vrana
Colleague at Shield AiMechanicsville, Maryland, United States
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CW
Cody Wheeland
Colleague at Shield AiSan Diego, California, United States
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AC
Andrew Cornelius
Colleague at Shield AiAlexandria, Virginia, United States
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CM
Carter Mccoy
Colleague at Shield AiFrisco, Texas, United States
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CP
Christopher Penrod
Colleague at Shield AiSan Diego County, California, United States
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DG
Darrell Gehring
Colleague at Shield AiLayton, Utah, United States
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Cameron Holmes
Colleague at Shield AiTeague, Texas, United States
View →
DH
Danny Hodson
Colleague at Shield AiYork, England, United Kingdom
View →
MW
Manfred Weber
Colleague at Shield AiProsper, Texas, United States
View →
TH
Tony H. Brownfield, Ms, Pmp
Colleague at Shield AiDallas-Fort Worth Metroplex, United States
View →
NV
Nathaniel Vrana
Colleague at Shield AiMechanicsville, Maryland, United States
View →
CW
Cody Wheeland
Colleague at Shield AiSan Diego, California, United States
View →
AC
Andrew Cornelius
Colleague at Shield AiAlexandria, Virginia, United States
View →
CM
Carter Mccoy
Colleague at Shield AiFrisco, Texas, United States
View →
CP
Christopher Penrod
Colleague at Shield AiSan Diego County, California, United States
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DG
Darrell Gehring
Colleague at Shield AiLayton, Utah, United States
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3 education records
Kenneth Geitz education
Master Of Science In Information Systems, Computer Security Management
Strayer University
Bachelor Of Information Technology, Network And System Administration/Administrator
American Intercontinental University
Associate Business Administration, Information Technology
American Intercontinental University
FAQ
Frequently asked questions about Kenneth Geitz
Quick answers generated from the profile data available on this page.
What company does Kenneth Geitz work for?
Kenneth Geitz works for Shield AI.
What is Kenneth Geitz's role at Shield AI?
Kenneth Geitz is listed as Director of Customer Success at Shield AI.
Where is Kenneth Geitz based?
Kenneth Geitz is based in Dallas-Fort Worth Metroplex, United States while working with Shield AI.
What companies has Kenneth Geitz worked for?
Kenneth Geitz has worked for Shield Ai, Cisco, Disa, United States Army Reserve, and The Department Of Homeland Security - Alamo City Engineering Services.
Who are Kenneth Geitz's colleagues at Shield AI?
Kenneth Geitz's colleagues at Shield AI include Cameron Holmes, Danny Hodson, Manfred Weber, Tony H. Brownfield, Ms, Pmp, and Nathaniel Vrana.
How can I contact Kenneth Geitz?
You can use AeroLeads to view verified contact signals for Kenneth Geitz at Shield AI, including work email, phone, and LinkedIn data when available.
What schools did Kenneth Geitz attend?
Kenneth Geitz holds Master Of Science In Information Systems, Computer Security Management from Strayer University.
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