Between 2006 and 2010 I was the Quality Manager for a national business improvement consultancy operating within the construction industry. I proof read and edited proposals, specifications, presentations, tender documents and internal reports to ensure the quality of documentation. I audited documentation stored on the company’s server to ensure completeness and compliance with company standards. I also gathered data for and wrote case studies, undertook Key Client Management, conducted Client Satisfaction Surveys, developed and enforced the company’s quality procedures, updated the Quality Manual and assisted with the preparation of Pre-Qualification Questionnaires, Invitations to Tender and the company’s monthly external newsletter.I trained initially as an engineer and from 1989 to 1990 trained as a Software Support Documentation Author with Eston Ltd, which led to the City & Guilds 536/1 Certificate in Technical Communication Techniques. During this period I undertook work experience as a Technical Author with BDC Technical Services Ltd, writing and requisitioning illustrations for installation, maintenance and operation manuals for engineering and software products. When qualified I worked voluntarily for Combus Systems Ltd, a local software house, to gain further experience in technical writing while looking for long-term employment in this field. However, the recession of that period made this difficult; I changed direction and became a financial administrator.In 2006 I was invited to join The Collaborative Working Centre (UK) Ltd, initially as Principal Proof Reader then as Quality Manager but following redundancy I undertook short-term contracts prior to finding my current permanent position. During this period I also gathered data for and wrote all policies & procedures required by two Domiciliary Care Agencies, setting up general and financial administrative systems from scratch.
Listed skills include Management, Administration, Budgets, Analysis, and 32 others.