Ken Hefner Email & Phone Number

Dracut, Massachusetts, United States

Northeast

● Created graphical business process maps for One 8 and Company clients. ● Documented and evaluated business processes and functions to show nonvalue-added steps. ● Recommended potential streamlining actions to improve and speed business activities.● Decreased client’s turnaround time from engagement to delivery by 5-10 days.

Dracut, Massachusetts

● Supplied presales technical sales bid (RFP/RFI) support for financial accounts.● Supplied technical responses to requests for info and requests for proposals.● Implemented technical proof of concepts for clients, showing the Information Governance solution capabilities.

Global (Healthcare Services And Technology)

● Led a team of five Solution Architects with a focus on healthcare providers and payers, as well as commercial and public sector accounts. ● Provided presales sales support with technical and service solution designs for Requests for Proposal / Information (RFP/RFI) including analysis of requirements, solution definitions, and business cases● Defined technical and service components of Scopes of Work (SOW) with implementation planning and delivery.● Technical project lead for a North American healthcare account generating $100 million in annual sales revenue.● Technical project lead for a US State government account generating $10 million in annual sales revenue.● Implemented new solution offerings, increasing service capability with first year results of $500,000 in sales revenue. ● Support of multiple accounts throughout the sales cycle ranging from pre-sales to service delivery.

Global Accounts (North America, South America, Europe, Asia)

● Designed, priced, and implemented technology enabled managed services solutions. ● Coordinated technical designs and service delivery for large accounts with global presences in: North and South America, Europe, the Middle East, Africa, and Asia. ● Educated clients on technology and services solution capabilities.● Technical project lead for a North American based global healthcare provider account generating $25 million in annual sales revenue.● Technical project lead for a North American based educational media company generating $2 million in annual sales revenue.● Support of multiple accounts throughout the sales cycle ranging from pre-sales to service delivery.

Us Northeast (Commercial, State & Large Metropolitan City Governments)

● Supplied presales technical sales support for commercial, government and healthcare accounts.● Educated clients and internal partners on technology and service solution capabilities. ● Improved solution designs with better sales engagement and documentation processes for Regional Solution Architects in North America. ● Technical project lead for a large metropolitan city government and an associated university system generating $10 million+ in annual sales revenue.● Technical project lead for a North American based educational media company generating $2 million in annual sales revenue.● Support of multiple accounts throughout the sales cycle ranging from pre-sales to service delivery.

Us (Higher-Ed And Public Libraries)

● Managed a consulting team manager of twelve consultants in the design, pricing, and implementation of print management solutions and services for Public Libraries and Universities (Higher-Ed) across the United States. ● Managed implementation of a user computer access and print management system for five (5) East Coast city Public Library systems each generating $5 million+ in annual sales revenue. ● Managed implementation of a user computer access and print management system large West Coast Public Library system generating $1 million+ in annual sales revenue. ● Drove improved service delivery and team performance resulting in $10M to $50M in sales revenue.

Greater Boston Area

● Migrating and upgrading desktop and laptop operating systems.

Concord, Ma

● Sales support for a UNIX peripherals sales organization.

Information Technology, A

Classes in Information Technology

Physics, B+

English Language And Literature/Letters, B