Ken Smith Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Scottsdale, Az, Us

Support the executive team at Liveops in setting and executing strategic initiatives.

After a successful career operating various companies, and partnering with Private Equity firms delivering against M&A plans, the next phase is focused on leveraging years of experience. This will be accomplished by expanding into Board positions, advisory roles, and consulting for underperforming companies seeking to accelerate results, and build strategic plans.

Norwood, Massachusetts, Us

Upon a successful exit via acquisition of InflowCX by Amplix and Gemspring Capital, I transitioned to the board of directors of Amplix. My primary role is in support of strategy and continued M&A as we build out the company into new markets and technology areas.

Beaverton, Oregon, Us

Upon a successful sale of PeakView to a private equity firm, via a transaction with Inflow, we more than quadrupled our size, and added substantial contact center service offerings. Every business is only as successful as their ability to anticipate and meet the evolving demands of clients. A key part of that is aligning and building effective strategies to grow the business to expand capabilities and revenues. My principal role as a CEO, shareholder and board member is leading those strategies. Those include crafting and managing our operating strategy, technology and client partnerships, and identifying potential M&A opportunities that further accelerate our ability to scale, add new capabilities, and expand service offerings that benefit our clients in the growing vertical of CCaaS. In two years as CEO, we've completed 3 additional acquisitions - two in the U.S. and one in Canada.

Greenwood Village, Colorado, Us

PeakView is a strategic consulting firm focused on supporting clients as they move to Cloud Contact Center platforms. Our goal is to help companies gain a competitive advantage in the marketplace through thoughtful utilization of broad technology solutions across the spectrum of services related to all things contact center. PeakView has partnered with the leading technology and Cloud providers to deliver a broad range of solution options that are uniquely tailored to customer requirements. PeakView has extensive expertise in collaborating with the service provider and the customer to ensure a seamless implementation. Our years of experience in leading these efforts have taught us how to mitigate potential implementation challenges through proactive engagement, detailed planning and project management.

Vancouver, Wa, Us

As Integra’s executive vice president, sales, had responsibility for all sales channels (Enterprise, Small Business, Wholesale, Indirect, Operations, Support) and sales support and administrative functions for an organization of more than 600 employees and $600M in revenue. Responsibilities included building Go-To-Market strategy, driving revenue growth, developing and implementing sales strategies, and evaluating Integra’s solutions to ensure they align with the company’s vision and customer requirements. Successfully reversed a negative revenue trend, increased strategic product sales and revenue, transitioned the company from predominantly small business sales, to a higher blend of mid and large enterprise sales.

Launched consulting practice. Serviam's principals offer significant executive experience across multiple disciplines that provide clients the leverage and insight required to achieve optimal results in any negotiation or bidding process.

Monroe, La, Us

Responsible for $1B in revenue and sales for Qwest's Business Markets Group consisting of over 500 employees covering the Western U.S. This includes outside and inside sales, pre-sales engineering, post-sales support and operations.

Us

Led staffing, sales and VOIP product re-entry into the TX market covering five key cities of Dallas, Houston, Austin, San Antonio and Corpus Christi.

Led sales and retention for nine branch sales offices with a total staff of over 90 employees in the West Region, including Utah, Arizona, Colorado, Kansas, Missouri, Texas Oregon and California.

Dallas, Tx, Us

Languages (Spanish)

Education record