- Enhanced user experience of e-commerce websites by usability testing, search optimisation, landing page testing, and content management; improved annual revenue by 45% and consumer retention by 15%.- Led sales of all three stores and recorded a hike of 147% within 1.5 years.- Analysed cost estimation of electronic gadgets through competitive analysis and made it 8-14% cheaper within the Perth region.- Conducted demand-supply analysis for product sales forecasting across the Perth region; coordinated with the sales team on exercising bundled pricing strategy, increasing demand by 40%.- I created an automation inventory indicating a system alerting low stock levels and reduced the stock take manual manpower costs by $19,000 annually.- Crafted website user interface and easy shopping experience with secure payment checkouts, including Afterpay option, upscaled online customer transactions by 70%.- I executed regular Blackbox testing of the website to maintain security and performance for a better user experience and ensured zero payment fraud to date.- I reviewed and troubleshot technical issues with Android and iOS products with 95% accuracy.- Prepared monthly analytics reports for the stakeholders and directed strategic methods to overcome downsizing factors in the business model with strategic recommendations.

- Applied "Design Thinking X SCRUM" and upscaled the KPI of the SCRUM team by 38%.- Transformed three projects from traditional project management methodology to Agile Scrum methodology.- Initiated and formulated an accessible user interface of the products for types of underprivileged participants with 99% self-introductory usage patterns.- Managed the entire front-end development of the cross-platform mobile application project and two web applications for the providers.- Created/groomed product backlog across three project lines.- Undertook project management tasks including requirements elicitation, estimation, and prioritisation to reduce scrum team miscommunication.- Examined the project requirements and team skill levels and crafted user stories for two projects.- Conducted user interface research through 35 persona profiles.- Facilitated sprint outcomes with the stakeholders to ensure effective implementation of an agile process to increase efficiency by 70%.

- Developed the user interface formulation by using Nelson's heuristics of 2 projects.- Facilitated the product outcomes between the stakeholders and management team across all the 3 projects.- Prepared eight user research and analysis documents including underprivileged user types.- Integrated visual software design and illustrated 50+ ideas by storyboarding and sitemaps with software version controls.

- Designed and prototyped with 18 Adobe XD screens and 2 Figma storyboards.- Developed UI and front-end with "React-Native" technology.- Undertook market research by testing competitors' platforms and picked more than eight potential accessibility gaps.- Designed over 16 graphical posters for the Intervergent website and social media platforms.- Framed digital marketing campaigns to enhance brand awareness on social media platforms with an outcome of a 40% traffic increase on the website.

- Ensuring the participants of the community partner meet the NDIS (National Disability Insurance Scheme) goals.- Leading a variety of workshops for underprivileged children to get their NDIS goal achieved who are suffering from different mental health diseases.- Leading and facilitating communications between the management team, community partner and the volunteers (team members.)- Ensuring the volunteers meet the minimum requirements for the project appointed and contribute by using various child-friendly methods to make our participants progress towards their NDIS goals.

- Tutored the "Bachelor of Information Technology" students for the "INFT 2012 - Application Programming" module with a 100% student passing rate.- I conducted conceptual "C#" sessions and enhanced the students' problem-solving skills by 80%.- Organized virtual boot camps for students to practice programming, instructing 11+ participants.

- Built E-commerce website and product catalogue management featuring more than 180 products.- Customise 20+ graphics designed to suit the ethnic garments market.- Converted the warehouse inventory into an online version and applied the Just-In-Time technique, enhancing inventory stock refill accuracy by more than 90%.- Offered strategic international sales assistance ideas and achieved 40% incremental sales on pop-up stores.- Scaled digital marketing campaigns on social media platforms and achieved a 30% increment in revenue annually.

- Maintained database (Diamond data asset software for production and manipulation), reducing manual data management by 40%.- Assorted diamonds as per colour purity, fluorescence and cutting grade with 75% accuracy.- Performed diamond reporting using dedicated software with 100% accurate statistics.- Supervised diamond shaping cum cutting process and team and got trained under the head manager to plan the shaping with 100% results.- Prepared international clients resolution statements utilising the IT systems with a 50% reduction in average processing time.