Ken Ryan Email & Phone Number

Portland, Or, Us

Framingham, Ma

• Facilitates technical aspects of complex global new business and channel deals on SaaS platform.• Analyzes complex requirements and translates into relevant product and service offerings. • Collaborates with sales stakeholders to drive pre-implementation projects including employee eligibility, program and incentive design, communications planning, and I/T security & compliance review.• Enhances sales effectiveness and improves close rates by articulating tailored value propositions and demonstrating deep product knowledge.• Develops RFP/RFQ responses and manages technical evaluations, addressing client challenges in program design and data management.• Manages and mentors junior staff to foster professional growth and bolster team performance.

Framingham, Ma

• Managed a portfolio of twenty clients, achieving nearly $1 million in recurring revenue through successful implementation and renewal of services.• Identified and pursued upsell opportunities within client accounts, increasing annual recurring revenue.• Directed Member Services management and team, collaborating effectively with internal and outsourced support resources to ensure high client satisfaction.• Established, trained staff, and maintained client success processes, policies, and procedures.

Beverly, Ma

• Directed member support for 200,000+ members of Virgin Pulse employee well-being service, ensuring high levels of engagement and satisfaction.• Led technical client services team supporting a largely non-technical membership base, maintaining users’ motivation and program engagement. • Developed and implemented IntelliResponse self-service online knowledge base for members, improving operational efficiency and member experience. • Integrated IntelliResponse with Instant Service email platform, streamlining response processes and increasing client support team’s efficiency.

Education record

Education record