Ken Kent Email & Phone Number

Coolangatta, Qld, Au

Coolangatta, Queensland, Australia

Gold Coast, Queensland, Australia

We are an award-winning, 5-star NetSuite Partner, helping companies streamline processes, enhance operational efficiency, reduce costs, improve visibility and power business growth.CFO / COO responsible for all aspects of Finance, Operations and HR.

Melbourne, Victoria, Australia

CFO responsible for all aspects of Finance, Operations, Capital raise activities and ERP integration.

Hong Kong

REA Group is the authority on property in Asia. We're ambitious and tireless in achieving leadership in digital property across Asia, with businesses in Malaysia, Indonesia, Thailand, Singapore, Hong Kong and China. We’re connecting a global audience using new technology, innovation and personalised products. No matter where you’re at on your property journey, we’re here to help people buy, rent and share better.

Hong Kong

CFO/Group Finance Director REA Hong Kong and Greater China is responsible for all aspects of Finance and Operations.Provide reliable financial (monthly & statutory results, budgets, forecasts etc) and business information to understand the performance of the business. Ensure that the financial impact of all business decisions made are understood and communicated effectively. Ensure that the Group fulfils all of its statutory obligations.

Melbourne, Australia

The Senior Manager Customer Operations contributes to an exceptional experience for REA customers by:• Strategically leading a dynamic, service-oriented team that is passionate about making all customer interactions with REA a seamless and positive experience; • Ensuring the team is skilled and high performing in providing core functions of customer on-boarding, contract processing, invoicing and collections for all of REA’s domestic lines of business;• Delivering operational excellence for high volume operational activities, including monthly processing of > 1,000 contracts, invoicing 12,500 customers, and debt management of ~AUD$800M;• Maximising cash flow and minimising bad debt through various credit & collections activities and processes, whilst maintaining positive customer interactions;• Shaping and delivering a strategic & compelling roadmap in collaboration with key senior stakeholders to continually improve upon existing processes and to go ‘above and beyond’ in seeking a seamless, and scalable, customer experience;• Driving a culture of continuous improvement within the team to identify and implement ongoing process improvements;• Working with other senior functional and business leaders to understand current challenges and strategic opportunities in the Customer Operations space;• Supporting new products and initiatives for the lines of business, including ensuring downstream systems and processes support these end to end; • Promoting productivity and accountability within the team and looking for opportunities to maximise innovation and the delivery tempo of the team;• Working closely with key partners to ensure technical decision-making, development practices and delivery performance is aligned to expectations; and• Being ready to adapt and modify the team direction and remit as the business continues to grow.

Kuala Lumpur, Malaysia

CFO/Group Finance Director of iProperty Group responsible for all aspects of Finance and Operations.Headquartered in Kuala Lumpur, Malaysia, the iProperty Group is focused on developing and operating leading real estate portals and delivering the most comprehensive set of related real estate services and project marketing across the Region. The Group owns portals which are market leaders in Malaysia, Thailand, Indonesia and the Hong Kong Region and a leading portal in Singapore. In Feb 2016 REA Group acquired iProperty Group.

511 Church Street Richmond Melbourne

As the Head of Resource Management at ANZ Ken was responsible for: workforce planning, business system support, routing and telephony, reporting and analytics, key process improvement projects and the development of financial budgets and forecasts.His position plays a key role assisting the Contact Centre Executive Management Teams spanning multiple geographies develop and execute strategies to achieve required performance targets and deliver superior customer and staff experiences.

Hagatna, Guam

ANZ acquired Citizens Security Bank Guam in July 2007. As Executive Vice President and Chief Operating Officer (COO) Ken was responsible for leading and managing the bank’s support functions and integration programs.Ken delivered changes necessary to integrate ANZ's systems, processes and corporate culture. He was successful in achieving the desired outcomes after identifying areas in need of alignment and gaining the full support of the local teams. During the change, maintained a high performing and engaged workforce, introduced new products and services, enhanced the customer experience, experienced low customer attrition and delivered high growth in new to bank customers, and an increase in ROE.

Melbourne, Australia

This was a leading business role managing the provision of management information for Global ANZ's Retail, Corporate and Institutional Businesses. This period involved the progressive expansion of a central function responsible for the collation of an underlying customer MIS platform to enable the tracking of risk adjusted customer and portfolio returns to facilitate and drive core business decisions.

Bachelor'S Of Business Bbus(Acc), Accounting

Banking, Corporate Finance, And Law