Ken Keyes Email & Phone Number

Philadelphia, Pa, Us

Raritan, New Jersey, United States

With over 20 years of experience, I offer extensive experience in Professional Services, Program Delivery, Digital Transformation and Client Relationships.

Greater Philadelphia Area

• Work as a Trusted advisor to Executive team and Business leaders; helping clients understand how workstreams support Digital Transformation and influence process improvements resulting in a 50% increase in revenue generation from 2020-2023.• Showcased leadership by strategically driving commercial growth for the client through Digital Transformation initiatives. These initiatives included migrating to Salesforce Commerce Cloud, optimizing Risk/Fraud Management, enhancing Inventory Management, improving operational efficiencies, upgrading Network Security and Cyber Security, NetSuite ERP implementation and managing the construction of six new retail locations.• Manage client’s priorities, lead Contract Negotiations, Vendor Management, IT Budgets, IT Infrastructure, Business Process Outsourcing (BPO), Security Management, Data Privacy, Cyber Security, Enterprise Network upgrade and oversight of multiple Agile Project teams. • Designated as principal to lead business team(s) through internal needs assessment and gap analysis informing the eventual RFI, RFP, RFQ and Contract processes for various solutions, including 1) e-comm Risk/Fraud solution, 2) IT Support outsourcing partner, 3) Cyber Security Train platform, 4) NetSuite ERP System Integrator partner, 5) Operations procurement, and 6) Retail Expansion construction partners. • Lead strategic planning across all lines of business by conducting stakeholder interviews and workshops to gather functional requirements, identify business priorities, and assess interdepartmental dependencies & impact.• Manage globally distributed project teams to implement two complex Salesforce Commerce Cloud webstore launches, Salesforce CRM enhancements, Inventory Management, Fraud Management, Systems unification, Data Cleansing, Tableau Cloud implementation, various third party integrations and NetSuite ERP planning. • Serve as point of escalation, arbitrator and advisor to teams managing complex business challenges.

Greater Philadelphia Area

King Of Prussia, Pa And Santa Monica, Ca

King Of Prussia, Pa

King Of Prussia, Pa

Princeton, Nj

Princeton, Nj / New York City