Kenlin Liu Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Insightech is to make digital analytics simple and accessible to gain insights for building better experience and lifting conversions, through our single-tag analytics solution.Goals and responsibilities:
• Qualify leads from marketing campaigns as sales opportunities.
• Build long-term trusting relationships with prospects
• Meeting and exceeding sales goals
• Delivering quality customer service

• As an Equities Associate, I provide clients with a seamless experience with their enquiries or challenges whilst using the CommSec online platform to trade Australian Securities. Responsibilities include:
• Receive inbound customer calls regarding their Equities Accounts, Settlement, Trading limits, Estates Matters, Corporate Action and Conversions e.g. I2C, B2B and OMT.
• Assisting clients to place trades online or over the phone. Educating on market vetting rules and our obligations as a broker to maintain a fair, orderly and transparent market.
• Quickly understanding and identifying customer's issues and then using my problem-solving skills to deliver relevant and effective solutions to create a positive outcome.
• Educating clients with the mechanics of our products and processes in an efficient manner and articulating complex issues and solutions in simple terms.
• Work in strict compliance with the Banking Code of Practise, internal policies and other statutory regulations, attention to detail to ensure that all my work abides by the regulations and perform risk assessments on a.

Sydney, Australia

• Responsible for designing and implementing cross and upsell services to new and existing customer base. Delivered personalised and unique experiences to customers and provided solutions to complex problems by thinking.
• Surpassed sales goals, reaching 110% for five consecutive months and have demonstrated strong upselling capabilities which added $4k revenue per week
• Scored 95% in customer feedback surveys through outstanding, tailored customer service
• Significantly increased quarterly conversion rate by 20% during COVID, achieving top 3 sales representative regionally.

• Responsible for all admin work including receiving and replying to all correspondence on behalf of the society. Ensured BESA is following all the university rules and regulations whilst maintaining constant.
• Responsible for receiving and replying to all correspondence on behalf of BESA;
• To organise meetings, agendas (in consultation with the President), and minutes;
• To keep relevant Club papers in order;
• To coordinate elections; and
• To maintain the membership list, updating when changes are madeKey Accomplishments:

Unsw Sydney, New South Wales, Australia