• Led the development and evaluation of new and existing curriculum for PAN-OS 8.x, 9.x, and 10.x.• Responsible for expanding the portfolio by creating and maintaining technical training materials, creating and maintaining hands-on lab activities, creating and updating project plans, creating and maintaining knowledge check questions and exit exams, and creating and maintaining datasheets for both instructor lead training and digital learning courses while maintaining a CSAT score of 85% or higher.• Courses include Palo Alto Networks Next-Generation Firewall, Cloud-Delivered Security Services, SaaS Security, and Deploying the Next-Generation Firewalls in Amazon Web Services, Microsoft Azure, and Google Cloud Platform.• Coordinate with internal Subject Matter Experts and external Training Partners to review existing courseware and assess future courseware releases to ensure the courses meet the intended objectives and include the latest product features.• Developed relationships and joined internal product team meetings working cross-functionally with Technical Managers, Product Managers, Engineers and Technical Writers to discuss the upcoming features and evaluate how the new features will be incorporated in upcoming curriculum.• Interview prospective team members and provide feedback. Work with new teams through the onboarding process.

Authored Courses in:Windows Server 2012 High Availability: Hyper-V Windows Server 2012 High Availability: Networking and ClustersWindows Operating System Fundamentals: Install and ConfigureWindows Operating System Fundamentals: Managing and MaintainingConnecting our Mac's to Directory ServicesSharing and Accessing Shared Folders with MacConfiguring and Using Calendars, Contacts, and Email with OS XSecuring our MacsCourse In Progress:Configure and Manage Printing with Macs

Responsible for providing both on-site and online trainings for our customers and resellers on the following products: FortiGate (firewall and Unified Threat Management), FortiGate Troubleshooting, FortiAnalyzer (log consolidation and reporting), FortiManager (centralized management), FortiAuthenticator (centralized authentication and certificate server), FortiMail, FortiWeb, FortiDDoS (network behavior analysis) and other members of the Fortinet product line

Provided Technical Review on Hyper-V for VMware Administrators.

Online Technical Trainer working with students using approved Microsoft courseware at Microsoft Partner specializing in Microsoft System Center Configuration Manager and Microsoft SQL Databases

Provide Pre and Post Sales Training and Technical SupportCreate Custom Applets and Modify existing applets to meet client requirementsAssist clients with installation and configuration of Visual Click Software productsWork with development team to test and troubleshoot product updates and new featuresMaintain product test environment managing multiple VMware ESXi 4.1/5.0 and Hyper-V servers running more than 30 Windows, NetWare and Linux virtual servers and workstations

TrainSignal is now part of the Pluralsight familyDevelop curriculum, record training videos, and was an author/blogger covering a variety of topicsDeveloped and recorded Windows Server 2012 High Availability courseBlog Posting includes:How to set up a high availability test lab4 features to cross off your Windows failover cluster wish list9 quick tips for a less-intimidating job huntYes, you can protect data with Windows 8 Storage SpacesMicrosoft Technology Associate (MTA): You first of many certsFavorite cutting-edge hardware from 35 years ago6 key steps to being happy with your IT careerChoose your DHCP failover option: Hot Standby and load balance modes5 reasons to use NIC Teaming with Windows Server 2012

Oversee Day to Day operations of IT Service Oriented Company. Including Scheduling of Technicians, Inventory Control, Remote Backup, Management and Maintenance, and Implement Company Policies and ProceduresInterview, Hire, Terminate, Mentor, and Train employees. Work with employees to set and obtain goalsCommunicate effectively with clients to identify needs, resolve existing issues, and evaluate business solutionsProvide estimates for hardware and software; Configure and install VMWare and Microsoft ServersProvide Managed Services and Remote Backup Support; Perform On-site maintenance, repair, and installations

Taught numerous courses on Microsoft Windows NT, 2000, 2003, and 2008 MCSE/MCSA; Novell CNE; Linux; and Comptia CertificationCourses included database administration and programming, e-mail services, workstation management, and securityProvided various seminars for Novell and Microsoft on new features, desktop deployment, and Office deploymentDemonstrated practical instruction in the classroom that provided students with a more realistic experience than what can be learned from a bookTaught a number of boot camps for both CNE and MCSE, and maintained an above average pass rate Instructed numerous classes for Fortune 500 companies and government agencies that were customized to address the specific needs they face dailyProject management, network design and implementation, workstation management, server migration and upgrades, database migration and upgrades, disaster recovery, and backup strategiesMet project deadlines and budget constraints

Taught students using approved Microsoft courseware at a Microsoft IT Academy Taught over 350 career changing students who have passed over 575 Microsoft certification exams Created “How To” video clips, Chapter outlines, Exam Study Guides, Chapter and Exam Review Questions and Lab Homework assignments to improve skill levelsHeld study groups outside of class to help prepare students for examsWeekly student reports / bi-monthly progress reportsManaged and Maintain On-line Blog site for students

Installed point of sale systems for restaurants, primarily in the pizza industry using a Red Hat Linux server, MySQL database, and multiple Windows XP workstationsInstallation included customizing and tuning the menu system, setting up fault tolerance by mirroring drives and backup procedures, and training staff

Taught students and faculty using Microsoft and Comptia approved coursewareProvided extensive hands-on instruction that simulated real world experiences using Windows operating systems and Microsoft Office applicationsMaintained above average pass rates and received high marks on student evaluations

Managed large-scale changes that included facilities management and budget planning and forecasting. Managed site consolidation of multiple locations to a more centralized site. Supervised IT operations, directed customer support, and ensured the on-time delivery of business solutions. Related skills in strategic planning, application support, project management, and cost containment. Coordinated the use of new products and technologies to solve complex business problems and improve service delivery. Gained experience in technology assessment and deployment, budgeting, contract negotiation, recruiting and retention, business planning and implementation, project management, and cost accounting.

Assumed responsibility for documentation (including cabling layouts), analysis of network needs, design of network architecture, security, communications, software applications, electronic mail, printing services, UPS service, scheduling services, software license administration, file services, NOS service, and backup services of corporate-wide network. Maintained high level of customer satisfaction with our Fortune 500 clients and major universities. Duties included LAN installation Token Ring and Ethernet networks using Novell Netware and Banyan Vines operating systems. Developed and implemented programs to ensure attainment of business plan for growth and profit. Projected and maintained a yearly budget, managed contract negotiations, recruited new employees and clients, and provided pre- and post-sales support.