April 2017 - CurrentSoftware development manager for the Blue Cross Blue Shield SC Web Services team. I managed the team responsible for a high volume SaaS solution. I helped the team understand how to improve software quality, reduced internal and external escalations, and improved work-life balance for the team.August 2014- April 2017 IT Design Manager. Manager for the Presentation Systems Solution Designer and Application Design Architect team. To expand the reach of the design team, I created a ‘part-time Designer’ team using participating employees from throughout the organization. Departmental growth was later provided by the developmental design team I created.October 2013 – July 2014Application Design Architect for integration layer. Reviewed technical designs for Web Services SaaS team. I brought attention to the need to increase focus on design and developer experience (DX).August 2011 – September 2013Manager for the software development teams responsible for the call center agent applications used by the Commercial, Corporate, and TRICARE lines of business.May 2009 – July 2011Software development manager responsible for R&D web projects. Managed the teams responsible for IBM Portal Server conversion projects.February 2008 - April 2009Software development manager responsible for migrating existing web based call center applications from a Sun Server/Microsoft OS platform to the IBM WebSphere zLinux platform. The conversion included the adoption of a Service Oriented Architecture. These efforts resulted in significant ongoing cost savings for the company.November July 2005 - January 2008Software development manager responsible for Blue Cross Blue Shield SC web based call center applications and two computer - telephony integration systems.

Led the team that developed Blue Cross Blue Shield SC's first internet based online claim submission system and other internet projects.

Senior Java Developer on the alerts.com platform. Technical developer and owner of the collation subsystem. In addition, I mentored other developers and reviewed code.

Java Development: Technical creator and owner of the IBM 4690OS Java I/O Processor (JIOP). JIOP enables the inclusion of Java extensions to the IBM legacy point of sale environment.C++ Development: Staff developer on the IBM StorePOS system. A large C++ point of sale system.C Development: Staff developer on the IBM Communications Manager installation system.