Ken Mccrary Email & Phone Number

Raleigh-Durham, North Carolina Area

Columbia, South Carolina Area

April 2017 - CurrentSoftware development manager for the Blue Cross Blue Shield SC Web Services team. I managed the team responsible for a high volume SaaS solution. I helped the team understand how to improve software quality, reduced internal and external escalations, and improved work-life balance for the team.August 2014- April 2017 IT Design Manager. Manager for the Presentation Systems Solution Designer and Application Design Architect team. To expand the reach of the design team, I created a ‘part-time Designer’ team using participating employees from throughout the organization. Departmental growth was later provided by the developmental design team I created.October 2013 – July 2014Application Design Architect for integration layer. Reviewed technical designs for Web Services SaaS team. I brought attention to the need to increase focus on design and developer experience (DX).August 2011 – September 2013Manager for the software development teams responsible for the call center agent applications used by the Commercial, Corporate, and TRICARE lines of business.May 2009 – July 2011Software development manager responsible for R&D web projects. Managed the teams responsible for IBM Portal Server conversion projects.February 2008 - April 2009Software development manager responsible for migrating existing web based call center applications from a Sun Server/Microsoft OS platform to the IBM WebSphere zLinux platform. The conversion included the adoption of a Service Oriented Architecture. These efforts resulted in significant ongoing cost savings for the company.November July 2005 - January 2008Software development manager responsible for Blue Cross Blue Shield SC web based call center applications and two computer - telephony integration systems.

Led the team that developed Blue Cross Blue Shield SC's first internet based online claim submission system and other internet projects.

Raleigh-Durham, North Carolina Area

Senior Java Developer on the alerts.com platform. Technical developer and owner of the collation subsystem. In addition, I mentored other developers and reviewed code.

Research Triangle Park

Java Development: Technical creator and owner of the IBM 4690OS Java I/O Processor (JIOP). JIOP enables the inclusion of Java extensions to the IBM legacy point of sale environment.C++ Development: Staff developer on the IBM StorePOS system. A large C++ point of sale system.C Development: Staff developer on the IBM Communications Manager installation system.