Kenneth Mcloughlin Email & Phone Number

Carlsbad, Ca, Us

San Diego, California, United States

ConferenceDirect is a corporate conference and strategic meeting management organization. In this role I perform consultative sales and manage delivery of professional meeting services such as site selection, contract negotiations, vendor management, etc. for company off-sites, trade shows, and conferences. My team has doubled sales in eight months.

San Diego, California, United States

80024Support was a leader in BPO services, CX strategy, and managed service-desk operations for global brands (B2B & B2C). I rebranded the company as 80024Support after buying out two partners from a help desk business, establishing a strategic focus on BPO. The company expanded to 140 employees, with contact center operations in the U.S., Mexico, and Canada. Our reputation for excellence earned us Inc. 5000 status, multiple Stevie Awards, San Diego Business Journal’s Best Places to Work, and WorldBlu Certification.Highlights:• Achieved CSAT ratings 37% above industry averages by implementing hybrid work teams, innovative processes, and advanced technology solutions. Employee tenure also surpassed industry standards by 28%.• As Chief Architect, I led the design of a high-security IT infrastructure and applications that met enterprise client standards, creating APIs for seamless data flow and efficient virtual operations.• Managed 150+ custom “white-label”, complex service-desk operations in a PaaS environment, tailored to clients’ needs.• Led design and implementation of self-service solutions including customer-facing portals, AI-powered tools, and omnichannel options (e.g. social, email, text, chat, etc.) for issue resolution. • Served as the primary salesperson, achieving a 76% win rate through consultative sales, averaging ~$8M ARR. Major clients included Walmart, Costco, ThermoFisher, Hasbro, Callaway Golf, Hitachi, Habitat for Humanity, and more.• Developed cost-optimized resource models for 24/7 support, using hybrid teams to flexibly align with client demand.• Achieved consistent 8.8/10 employee SAT rating. • Achieved 99.9999% uptime for client accounts, processed 20M+ customer interactions with >97.8% tier 1 success rate, and delivered high NPS scores that fueled client growth strategies (typically by 2x). • Negotiated sale of 35% of business to existing customers (e.g. Getaround, Callaway, ThermoFisher), and guided shutdown of business.

Bs, Marketing

Bs, Economics