•Responsible for gathering, interpreting, and processing information required for the completion of various service orders and inquiries while utilizing the Customer Information System (CIS) and other necessary software.•Handle residential customer inquiries received via various methods: chat, phone, correspondence, web, and email.•Seek resolutions for customer complaints ,and identify and communicates any issues experienced by the customer and/or the associate to ensure a timely… Show more •Responsible for gathering, interpreting, and processing information required for the completion of various service orders and inquiries while utilizing the Customer Information System (CIS) and other necessary software.•Handle residential customer inquiries received via various methods: chat, phone, correspondence, web, and email.•Seek resolutions for customer complaints ,and identify and communicates any issues experienced by the customer and/or the associate to ensure a timely resolution. Show less

• Build effective relationships with associates, peers and supervisor to develop a high performing team • Analyze reporting and business trends to make strategic decisions to drive results • Directly supervise the business, ensuring, and maintaining high quality standards • Consistently assess and provide ongoing performance feedback to all levels of team members

• Attending all virtual Dallas ULF sessions via Zoom, Google Meet• Work with Regional Director and Elected Officials to finalize policy proposals andrecommendations• Providing feedback and expertise on approach and strategic planning of policy development• Serving as a resource for the Dallas Alumni Committee• Assist Regional Director, in tracking progress, priorities, and deadlines of policy and partnerorganization projects

Represent the North Carolina Democratic Party and our Coordinated Campaign Candidates on campusOrganize campus-wide events like Debate Watch PartiesBuild relationships with campus administration, faculty, student clubs and student leadersAmplify the work done on campus and across the campaign through social media and other meansRelationally organize within their networksPhonebank with Field Organizers to elect Democrats up and down the ballot.

• Intern for Office of Education Innovation• Researched the impacts of Covid-19 on the education system• Created memo that was submitted to board at the end of the summer• Input data; using salesforce, on charter school budget

• Attend trainings, staff meetings, and individual meetings throughout summer.• Plan and implement activities that are fun, innovative, challenging and educational.• Supervise groups of children, ensuring safety and well-being of all persons.

Think TankOrganized Citizens Academy which helped locals gain more knowledge on the importance of political positions in their community