• Work with the Board to prioritize, execute and drive the delivery of strategic initiatives to strengthen and evolve the foundation, to narrow the focus and programming target, to revise mission and vision statements; I have led committees to implement governance documents, developed and maintained relationships with community partners and local/federal government entities, designed an independent system and process for managing participant data, and embedded myself within the customer journey of those we serve to better understand their needs.• Since 2017 and prior to the impact of COVID-19, we were hosting 4-6 events annually at local community centers for an average of 700 participants alongside nearly 20 community partners at each event. Because of strong partnerships and notoriety of our Board, our events have attracted the attention of both local and federal government officials, as well as local media. I am currently working to help make our services available through a virtual delivery model.

Oversight of enterprise program backlog and development and implementation of IT best practices for requirements management, project management, software development and testing.

Lead the IT digital developers and partnered with product owners of the Digital Growth Team on many projects to support the newly acquired Vistana brand, including enhancing the site for WCAG compliance, SEO optimization, various marketing initiatives and password modernization using agile methodologies.

Valued member of the IT Business Planning Team, providing support throughout the duration of projects for requirements analysis and validation, evolving the practice and awareness of Business Analysis within the IT organization and applying critical thinking and analysis to define business problems, elicit solution requirements and drive consensus from diverse groups of stakeholders.Recognized as IT Associate of the Quarter for Q1 of 2017 for positivity and fostering project momentum.

Partnered with Strombeck Consulting CPAs to form a team of 40 furloughed professionals in a co-op, providing quick-win solutions to multiple small business clientsProvided services for a concrete construction firm, forming a team of 12 and working through the storming, norming and performing process over course of 10-weeks to deliver several value-add projects, including mobile optimization enhancements to website, creating 35 safety videos and learning module library, sourcing and implementation of a new learning management system, sourcing and implementation of a new system for schedule management and communication with field team members and documenting and streamlining three manual processes

Lead Business Analyst, partnering with stakeholders from multiple, cross-functional lines of business throughout the SDLC leveraging agile and waterfall techniques. • Key projects: - Implementing a multi-million dollar end-to-end technology platform that revolutionized the Food & Beverage supply chain, enhancing operational efficiency and enabling menu transparency. - Transforming the internal job transfer process from a manual, paper-based method to an automated system, introducing cost savings and enhanced employee understanding of opportunities.- Enhancing a system for internal auditing and recordkeeping to track compliance deficiencies across multiple disciplines.- Spearheading process to manage onboarding of new consultants at client site to increase productivity and employee satisfaction. • Primary responsibilities include: - Facilitating stakeholder sessions to drive consensus- Project planning, scheduling and prioritizing to gain efficiencies- Authoring scope and charter documents to articulate vision - Eliciting, managing, documenting and tracing requirements, user stories, business rules and acceptance criteria to clarify objectives- Performing gap analysis to aid in strategic decision making- Leading user acceptance testing to validate solution- Creating tools to streamline analysisCIBER, Inc. is a leading international system integration consultancy with superior services for both private and government sector clients. CIBER’s services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures.

• Streamlined processes for maintaining all information utilized in the creation of various print and online marketing collateral resulting in five years of error-free menu production. • Assumed leadership role in software development process with vendor partners and Darden IT to maximize efficiency for enterprise-wide menu production functions. • Leveraged business expertise to aid in requirement gathering for Darden Menu System enhancements, Enable Menu Production System requirements, and resulting workflow changes. • Initiated cross-functional team to address workflow and communication opportunities between Finance, Culinary Systems, IT, and Marketing Services. • Precision management of $4MM annual menu printing budget and inventory. Developed partnership with Finance and Operations teams to implement Menu Auto-Shipment program that delivered 32.5% savings in annual printing costs.• Supervise, coach and develop Proofreading Specialist resulting in progressive growth and independence.

• Assumed leadership role in the development, recommendation, and alignment for annual pricing strategies. • Ensured ongoing evolution of pricing structure through tier differentiation and relational pricing.• Supported new product development with pricing recommendations and analysis.• Collaborated with Marketing, Finance, and Culinary teams to recommend pricing for tests and promotions while serving as liaison between Culinary Systems and Marketing Services teams.• Monitored activity among key competitors, evaluated and determined business exposure, authored briefs to Executive Team.• Implemented best practices throughout Darden’s competitive data users to ensure consistency in reporting.

• Progressive responsibilities in the Point of Sale Development team including: - Oversight of all software configurations for 1200+ restaurants - Designed, implemented and supported creative configurations to accommodate unique restaurant operation needs - Developed software rollout strategies - Performed QA for POS software and hardware - Analyzed sales, guest count, and menu tally data to provide corrections when necessary

• Managed all aspects of operations in this lab restaurant, with primary focus on heart-of-the-house.• Executed tests for various Operations initiatives.