Kenneth A., Email & Phone Number

Greenville, Mi, Us

I specialize in management and consulting services working with hotel management companies and owners on sight to open facilities, and or turnaround operational hotels.Today's Hospitality marketplace is a kaleidoscope of competition that requires flexibility in all departments when marketing services of the facility.Operational integrity is a bottom up process, from the, customer service at the point of entry from the vestibule, inclusive of operational staff throughout the… Show more I specialize in management and consulting services working with hotel management companies and owners on sight to open facilities, and or turnaround operational hotels.Today's Hospitality marketplace is a kaleidoscope of competition that requires flexibility in all departments when marketing services of the facility.Operational integrity is a bottom up process, from the, customer service at the point of entry from the vestibule, inclusive of operational staff throughout the full and limited service facilities. The most important part of Hospitality Services, is the service staff. Experienced highly trained and motivated staffs are the backbone of all successful operations. Operational integrity starts with the Room Key, where the first point of contact is the tool that enables flexible application of yield management from the Front Desk through the Sales office, flowing throughout the points of customer contact with staff members from Food Services, Banquet, to the Restaurant inclusive of maintenance personnel. Flexibility of staff to communicate customer needs is paramount to overall managerial success.Empowering the Service Staff by investing in them the knowledge that their work is the premium that supports the customer base enhances employment stability by rewarding loyalty to the company which in the long run directly lowers the cost of working capital for an experienced staff is priceless as they are the eyes and ears of the operation. Show less

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