Kenneth Bates Email & Phone Number

Washington, Dc, Us

Arlington, Va, Us

Supervise a team of two Information Technology TechniciansBringing a positive attitude to the table to fix critical issues in a timely mannerRunning Globalization Desktop Support efforts between Australia, Brazil, the UK, and the US (400 employees and contractors)Prepare and present regular reporting to the executive leadership teamRespond to emergency IT needs 24/7Manage department budget and inventory (MDM)Design functional strategies to deliver superior customer service to internal and external clientsWorking on SOC 2 and ISO CertificationsResearch new technologies and products to increase the efficiency of the organizationCertified administrator for Office 365, OKTA, and NetSuite.

Arlington, Va, Us

Provide desktop and mobile computing support, train users and diagnose problems.Administer all IT equipment – desktop computing, printers, telephone instruments and equipment, video conferencing, switches, routers, and other general networking equipment.Design, installation, configuration, and maintenance of a comprehensive IT infrastructure for both Mac and PC.Having a positive “can do” attitude, a focus on customer service, being a team player, being eager to learn and assimilate new skills.NetSuite Administrator Fundamentals Certified Admin of Microsoft 365 cloud environmentProviding solutions to any complex IT related challenges in the organization.

Community lead for the system-wide adoption of the Planetree culture change philosophy with the goal of creating a more resident-centered care environment Lead monthly steering committee meetings with the responsibility of creating, supervising, and aligning various subcommittees to ensure the implementation of the culture change philosophy Educated more than 200 associates by conducting monthly retreats to introduce the staff to the Planetree philosophy through various learning experiencesParticipate with three subcommittees; assisted living wellness opportunities, resident and employee grief, and employee satisfaction/engagement

Oversee the dining operations of a 48-bed skilled nursing facility and 30-bed assisted livingDirect a team of 18 staff members that are responsible for serving our customers in professional and timely mannerImplement nutritional and dietary orders and recommendations from physicians, therapists, and nurses while ensuring palatability and balancing resident desiresEnsure processes, policies, procedures, and applicable legal, regulatory, accreditation, and reimbursement guidelines and standards are implemented and followedExceeded community benchmarks on third-party independent audits in the areas of resident satisfaction, menu variety, and on-time delivery Improved resident satisfaction rates by developing a new room tray delivery system for short-stay rehabilitation residents that remedied food temperature concernsEmpowered residents to choose preferred snacks and eating times by leading a team that created a snack room available to residents 24/7 with a wide variety of resident selected options

Masters Of Science In Management, Healthcare Administration

Bachelors Of Science, Business Administration, Bs

Associates Of Science, Business Administration, As