Ai Psychologist
Created and evaluated question/answer sets, grammatical structure tests, natural language ontologies and sample conversations. Challenged current natural language capabilitiesCollected and curated lists of key concepts and common questions, commands and expected response types specific to users within customer domainsDrove natural language understanding and solved customer-specific problems. Wrote grammar and knowledge-encoding rules with in-house pseudo-programming languageEnabled system to accurately distinguish user inputs based on intent; Pioneered alteration of chatbot paradigm to work alongside human operators in order to speed up onboarding and accelerate customer conversations.Twice codified ongoing efforts to convert the entire system onto new architectures. Spearheaded conversational flow efforts, revamped contextual identification and helped facilitate brand new speech-to-text features for Aigo chatbot