• I provided specialized technical support in electronics, software, and repairs for Offset printing machinery, inkjet, laser cutting, and 3D printing machines.• I led projects for the installation of industrial machinery with teams of up to 5 specialists, overseeing the electronics part and managing communications with clients and logistics, ensuring deadlines were met.• I configured Windows systems and networks for machinery software, as well as performed system updates and backups.• I collaborated in the creation of maintenance projects and improvement of operational processes, documenting, assisting, and directing corrective and preventive maintenance plans. This increased client productivity efficiency by up to 20% by reducing machine downtime.• I developed technical documentation and training programs for the technical support process, implementing an induction plan that reduced the learning curve by 40%, improving the integration and productivity of new hires.

I contributed to the development of a mobile application and a web application using React.I used Scrum methodology, completing sprints and contributing to continuous development, ensuring timely delivery of updates and new features. I worked in teams across different processes, from design to development and testing.