Kenneth Cromack Email & Phone Number

Hanover, Md, Us

New York, Ny, Us

Delivered comprehensive software and hardware testing to support a rapid development and release schedule. Created and executed smoke tests to validate Pod hardware integration with Eight Sleep controller app. Supported daily testing requirements for remote mobile app development teams.Maintained Quality Score metrics to track and report product health on a weekly basis.

Redmond, Washington, Us

Established testing strategy and quality processes to support rapid iterative mobile development of Microsoft Family Safety app on Android and iOS.Accomplishments:-Built regression testing framework for Microsoft Family Safety by querying and researching previously logged defects and crashes in Azure DevOps. Implemented 80+ test cases covering fixed and existing crash scenarios and high priority defects outside of existing smoke test suite. -Provided daily testing support for local and remote Microsoft Family Safety squads.-Validated bug fixes and supported feature iteration and integration with Windows and Xbox platforms.-Served as primary point of contact for third-party vendor testing requests. Supported a monthly release cadence for Microsoft Family Safety on iOS and Android by coordinating smoke, regression, and exploratory testing cycles.-Coordinated with quality and engineering teams to maintain release readiness documentation process for each new Family Safety mobile client release. Documented features and pull requests going into each new release along with sign-off status and pre-release testing information. Expanded release readiness process to ensure no regressions in scenarios around premium feature access.-Established recurring meeting series for triaging and diagnosing Family Safety mobile client crashes logged in Appcenter. Collaborated with engineering managers and mobile engineers to address most frequent crashes observed in most recent releases.-Created and maintained quality metrics to populate Quality Dashboard, including monthly escaped defects, SLA requirements, open and untriaged bugs across squads and collectives.-Worked with automation engineers to support mobile test automation feature development.

Richmond, Ca, Us

Delivering end-to-end testing support and test case management for iterative e-commerce platform development.Accomplishments:• Executing regression test cases and managing result metrics via TestRail• Monitoring and reporting on site health via Pantheon and New Relic• Validating data parity between front-end web platform and Salesforce database• Cataloguing defects and filing accessibility error reports to facilitate ADA compliance• Verifying data access and deletion request workflows in DataGrail for CCPA compliance• Interfacing with product managers and external development teams to support weekly release schedule

San Francisco, Ca, Us

Established test strategy to support iterative mobile application development and product releases.Accomplishments:• Defined new product testing strategy from scratch and wrote smoke test plan to validate end-to-end functionality• Analyzed Outlook Mobile test plan to develop Calendar regression test plan, in order to preserve OM quality/performance• Integrated smoke and regression test plans into VSTS quality dashboard• Prototyped Espresso UI test automation framework from scratch in collaboration with QE team• Researched cloud-based mobile device testing solutions for automation infrastructure• Conceived battery usage test strategy to evaluate power drain caused by drive detection• Logged battery usage data during daily commute and analyzed patterns in energy consumption with Battery Historian• Provided feedback to designers regarding iterative design changes• Validated analytics implementation in ARIA• Aided new employees with team onboarding• Contributed unit tests to services infrastructure

Redmond, Washington, Us

Established test strategy to support iterative mobile application development and product releases.Accomplishments:• Defined new product testing strategy from scratch and wrote smoke test plan to validate end-to-end functionality• Analyzed Outlook Mobile test plan to develop Calendar regression test plan, in order to preserve OM quality/performance• Integrated smoke and regression test plans into VSTS quality dashboard• Prototyped Espresso UI test automation framework from scratch in collaboration with QE team• Researched cloud-based mobile device testing solutions for automation infrastructure• Conceived battery usage test strategy to evaluate power drain caused by drive detection• Logged battery usage data during daily commute and analyzed patterns in energy consumption with Battery Historian• Provided feedback to designers regarding iterative design changes• Validated analytics implementation in ARIA• Aided new employees with team onboarding• Contributed unit tests to services infrastructure

San Francisco, Ca, Us

Built functional integration test framework for internal development tools, and coordinated with developers to increase code coverage.Accomplishments:• Created Python-based testing framework from scratch for documentation tools• Collaborated with developers to define priorities and pain points for extending code coverage• Analyzed existing code repository to define and implement unit test cases

Mountain View, Ca, Us

Expanded testing framework for Chromecast and Android TV product offerings, and collaborated with development team to ensure optimal code coverage.Accomplishments:•Wrote functional tests for Chromecast Android SDK•Integrated tests into Chromecast release pipeline and performed regular test maintenance•Collaborated with YouTube and Android TV teams to explore cross-platform testing•Interfaced with developers to identify gaps in code coverage and implement viable solutions

Austin, Texas, Us

Created and expanded automated test coverage for new and existing product offerings, and supported weekly software releases, both internal and external, leading up to and following product launch. Accomplishments:• Built front-end test automation framework for Jive Resonata from scratch.• Owned creation and implementation of Jive Chime desktop client test automation.• Integrated functional tests into Jenkins release pipeline and provided regular pipeline maintenance.• Logged and tracked product defects in JIRA with 95% accuracy rate.• Wrote front-end and back-end tests for cloud analytics and search platforms using internal frameworks.• Provided feedback to developers within and outside the U.S. and supported feature iteration for Jive Chime.

San Francisco, California, Us

Coordinated project testing for CityVille and ChefVille between QA and software development teams, within and outside the U.S., to meet daily release deadlines and troubleshoot urgent action items.Accomplishments:• Automated 50% of daily smoke tests/BVT runs in Java with 95% pass rate. • Tested and reported defects found on development, staging, and production environments. • Tracked progress and results in JIRA and daily scrum meetings. • Examined new content during stakeholder reviews and delivered creative solutions to engineering teams. • Increased revenue by verifying successful payment transactions in user reactivation campaign. • Created and regularly updated test case repository for automated test plans. • Contributed to formation of QA Engineering training workshops. Awards: • Nominated for “Keys to the City” in CityVille studio for exceptional work. • Received Bug Slayer award from Zynga QA for zero escaped critical defects in ChefVille.

Princeton, Nj, Us

Identified processing problems in daily online publication operations and successfully collaborated with other departments to meet publication deadlines and deliver technical solutions to satisfy customer needs within and outside the U.S.Accomplishments:• Identified and resolved fatal errors utilizing Perl scripts in a UNIX command line environment.• Developed and streamlined protocols and procedures for new data, new file providers, and new online sites.• Tested implementation of inline video support for release into production environment.• Coordinated and managed simultaneous monthly releases of 200+ research periodicals.• Managed content and display queries in Salesforce tracker.

Created comprehensive automated testing framework for academic research web application in Selenium.Accomplishments:• Managed test scheduling and weekly deadlines.• Directly communicated results with VP of marketing and partnered with engineering team to resolve defects.