Kenneth K. Email and Phone Number

Manage day to day branch operations including service, sales, referrals, and operations resulting in clean operational audits, exceptional survey results, and strong sales quarter after quarter.Through a development model of coaching around behaviors and activities; I have been able to build a strong and diverse team of highly motivated and successful individuals that continue to grow and be promoted.As member of the AZ Hispanic Chamber of Commerce as well as partnerships with various other COI’s, I have been able to continually grow my Business Portfolio including deposits, loans and opportunities to refer to partners.Through community outreach, I have built a strong relationships with multiple non-profit organizations that I have been able to partner with providing Financial Wellness Education while uncovering opportunities for client acquisition.

Took over branch which had been without a manager for 6 months and slowly rebuilt and re-trained team to work as a unit and get sales and service back on track.Worked through the difficulties of the Pandemic including dramatically reduced foot traffic and staffing to still finish the year successfully in new business attraction, loan closings and overall growth of the banking center.Coached and mentored team to create a more dynamic environment where individuals can take ownership of situations and speak confidently on customer questions and concerns.Continually grew and managed working pipelines for business and consumer lending through external prospecting, referrals, existing clients, and COI’s.

Sourced to assist and advise manager in transforming branch suffering from operating losses into a source of profitable revenue. Utilized change management skills from prior position to brainstorm with Branch Manager and devise tactical plans for growth and sustainability.Trained, and mentored staff on client profiling, overcoming objections, and closing deals.Increased branch deposits by $3M+ and attained #2 rank in deposit growth

Selected for transfer to assist branch management with the turnaround of an underperforming banking center. Assessed situation and identified low staff engagement and workplace conflicts as the root cause for the decline in sales and service. Concurrently oversaw broad scope of branch operations including, data analysis, branch audits, regulatory compliance, and customer service.Tripled branch teller referrals and laid the foundation for increased branch sales by taking immediate action to resolve conflicts.Bolstered morale through daily one-on-one’s, transparent communications, and recognition of exemplary performance