Kenneth Davidson Email & Phone Number

Montreal, Quebec, Canada

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Ottawa, Ontario, Canada

Calgary, Canada Area

Service Delivery Manager responsible for managing operations and projects within the Engineering portfolio. Re-aligned resources to support the new business model of Nutrien within my area to maximize the team’s ability to meet our business needs. Responsible for hiring staff across the department for all local opportunities. Managed the stewardship of.

Calgary, Canada Area

Business Relationship Manager responsible for managing the IT project portfolios for Sales, Transportation and Logistics, Procurement, Terminals, and Wholesale Operations. Portfolios had stalled due to merger activities and was brought into re-initiate project pipelines. Worked with the business teams to understand their critical success projects and flush.

Calgary, Canada Area

Project Manager for Azure Deployment and Office365 Migration for a North American wide organization. Managed communication and planning activities across multiple geographies and coordinated technical resources. Supported the communications rollout to the end users and oversaw all project activities. Primary liaison between technical consultants and client.

Toronto, Canada Area

Program Manager - Cassels Brock & BlackwellAcquisition Business Analyst and Project Manager - Gibsons Energy - Calgary, ABBusiness Analyst and Deployment Lead - Husky EnergyBusiness Analyst Development Lead - Long View SystemsBusiness Analyst and Training Lead - OMERS

Initiated contact with departmental management teams to gather business requirementsSupported and organized departmental migrationsGathered, validated, and remediated business requirementsDeveloped critical working relationships with stakeholders for Windows 7 migrationsCoordinated and led 8-12 direct reports on the projectInitiated onboarding processes.

Calgary, Canada Area

Developed QA program aligned with KPI’sOverhauled and redeveloped the training program and documentation with knowledge managementEstablished and defined the knowledge management positionOperated as a shared Incident Manager resourceInitiated the development of key service desk procedures and processesCustomized Service Now reports for Incident.

• Moved to the AltaGas site to assist in reducing the number of open tickets and to shut down the current Client Service Centre. Implemented new controls and reporting to facilitate the required task. Within a 3 month.
• Implemented new Processes and Reporting
• Managed the Client Service Team
• Created a plan to transfer service to the MSD
• Worked directly with the CIO on all major initiatives
• Created reporting tools for the new MSD

• Moved to the Metafore Resource Response team supporting CNRL, Encana, Cenovus, and Enerplus with ITAP, Service Desk, and Desktop assistance. Consistently demonstrated my ability to adapt to the various sites and.
• Assisted shaping processes and policies
• Provided strategic insight and feedback, to Metafore, for future business opportunities with the current clients
• Responsible for providing strategic leadership to the Cenovus team when the Service Delivery Lead was absent

• Responsible for problem-solving for the client's (CNRL) employees, each with varied levels of IT familiarity. Maintained a professional attitude while meeting the customer’s individual needs. Have been placed in.
• Initiated the documentation of various procedures
• Worked with team members, training them to interact with difficult customers and ensure that all requests were met
• Provided onsite support for the client at their production site for a 3 week period

Service Desk Analyst Position.