Kenneth Dowdell Email & Phone Number

United States

Nashville, Tennessee, United States

While working as Dealer Service Representative - Key Accounts my job is to manage all aspects of order process from initial placement of orders to fulfillment. In addition to this, I increase customer satisfaction and loyalty by ensuring delivery of products on time and in excellent condition. I am responsible for reducing operational costs and minimizing order errors by streamlining order management process. Moreover, I ensure continued growth and success by building and strengthening relationships between company and key accounts. My main focus is on making smooth and hassle free experience for key business partners by overseeing various tasks, including warranty redemption, invoicing, and credit processing.Key Accomplishments:► Leveraged strong knowledge of various business customer relationship management tools, such as Salesforce.com, Microsoft Dynamics (D365), MS Office Suite, and Power BI to deliver valuable insights into customer behavior, sales trends, and product performance.► Boosted sales and revenue by introducing current product promotions and planning incentives for clients to sell more products.► Met unique needs of each client and market segment by developing and executing comprehensive tailored strategies in collaboration with business development managers, dealer product specialists, and directors.

Nashville, Tn

In this role, I ensure high quality streaming for live in-service and live broadcasts by overseeing all aspects of media department's activities. Moreover, I train and coach team to handle various aspects of production operation in efficient manner.Key Accomplishments:► Assured smooth processing of live broadcasts without technical interruptions and mishaps by maintaining and troubleshooting audio/video system.► Used broad skills in video broadcasting, live sound engineering, IMAG (Image Magnification), slideshow, and video presentation to deliver versatile and engaging productions.

Greater Nashville Area, Tn

In this capacity, I improved customer retention rates by engaging with clients and addressing needs in timely manner. I was engaged in conducting analysis of clients' usage patterns and needs to generate revenue for company. Also, I fostered trust and strong relationships with clients to raise company's reputation and growth.Key Accomplishments:► Met and exceeded quotas of 92% to maintain stable and predictable revenue stream for company.► Organized effective training sessions to increase knowledge and understanding of team regarding work.► Reduced customer churn and retained more clients, resulting in securing position among top 15% for upsells.

Greater Nashville Area, Tn

In this capacity, I achieved win-win outcomes for both company and customers by serving as main point of contact for customers. In addition to this, I provided accurate information to clients regarding company's products and services to attain customer satisfaction.Key Accomplishments:► Maximized customer satisfaction and assured positive service experience by identifying and resolving more than 300 customer inquiries in week through email and phone correspondence.► Raised customer engagement and achieved set sales targets by devising and implementing targeted customer engagement strategies in partnership with dealer product specialist as well as marketing and manufacturing departments.