Kenneth Drayton Email & Phone Number

Campbell, Ca, Us

United States

Processed customer orders and transactions related to daily fantasy sports contests on the DraftKings platform. This includes verifying accounts, deposits, withdrawals, and contest entries. Responded to customer inquiries via phone, email, live chat, or social media. Common questions relate to account issues, contest rules, payouts, technical support, and promotions. Troubleshoot any issues customers experience and work to resolve problems in a timely manner. This may involve escalating complex issues to more senior staff. Promoted DraftKings fantasy sports offerings through marketing campaigns, email blasts, and social media engagement. Looked for opportunities to cross-sell additional products and services. Monitor customer accounts for any suspicious activity and follow compliance protocols to prevent fraud or unauthorized access. Analyze customer transaction data and provide reports on metrics like deposit volumes, contest participation, and revenue generation.

United States

Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery. Delivering mail in a vehicle or on foot along a predetermined route, maintaining the established schedule. Collecting any outgoing mail on the route and returning it for sorting and delivery

United States

Investigate and solve customer’s problems which may be complex or longstanding problems that have been passed by local support team. Assist in building test cases or procedures with users and support acceptance testing for software or data changes. Responsible for resolving all inquiries that our users might have in a professional and timely manner. Anticipate challenges of users, and provide escalation management when necessary.Ensured all positive customer experience by communication and maintaining professional relationships. Worked closely with other departments within the company to ensure proper handling of customer issues using best practices and procedures. Assisted users with payment account setup, and verification processes, and ensured secure. Payment methods are utilized on the platform. Maintain accurate records of all customer communications and issue resolutions in the customer relationship management (CRM) system

Las Vegas, Nevada, United States

Coordinated appointments with residential and business customers for device delivery and setup.Surpassed targeted sales goals by 20% every month. Resolved operational issues on customers' devices, other equipment, and connectivity while offering education and device optimization suggestions. Coordinated with external wireless carriers for high-level escalations involving users' account information. Assisted supervisor with training new hires in industry knowledge, pitch, and presentation closing strategies, new employees' performance was notably higher than average.

Las Vegas, Nevada Area

Manage 70+ follow-ups on patient accounts to obtain insurance information. Communicated, with providers, facilities, and customers to obtain missing information. Handled billing and claims submission to private insurance companies, Medicare, Medicaid, and other payers. Track claims processing and follow up on denied claims. Answered questions from hospital staff, physicians, and patients regarding insurance coverage and payment obligations. Explain benefits, coverage limitations, and costs. Negotiate and appeal denied claims with payers. Provide additional documentation and justification to overturn denials. Compile reports on claims data, authorization approval/denial rates, and other key performance metrics. Analyze trends and identify areas needing process improvement.

New York, New York

Prioritize inquiries and requests while troubleshooting conflicts with little guidance and make judgments and recommendations to ensure day-to-day operations are compliant. Coordinated safety processes safety equipment and facility inspections for the office space and assisted in resolving any issues found ensuring that safety equipment in the facility is expected and requested maintained slash repairs required. Supervised all calendars including scheduling meetings patient appointments reservations managing incoming calls and prioritizing phone messages emails and mail. Manages all calls and visitors with professionalism. Assist in the training of new employees and the formulation of specific training protocols.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Marketing/Marketing Management, General

Activities and Societies: Football

Marketing