Kenneth Duke Iii Email & Phone Number

Stillwater, OK, US

United States

• Held a perfect 100% SLA score for 16+ months, only matched by the lead of Quality Assurance, through my innovations in workflow organization and automation.
• Saved over 600 hours personally, and countless hours across the Tier 3 team by presenting the topic of optimizing workflow through automation using Microsoft Flow and PowerShell.
• Appointed as an Incident Management Subject Matter Expert within my first year of employment due to my innovation, continuous growth, and ownership of processes.
• Facilitated organizational communication by managing permissions for shared drives and distribution lists, supporting 100,000 employees across USDA operations.
• Reviewed and approved new and edited Knowledge Base Articles utilized by over 1,000 IT professionals as a Subject Matter Expert.
• Managed 1,400+ Active Directory maintenance requests annually, ensuring compliance with federal security standards by provisioning, auditing, and updating user accounts, shared mailboxes, and distribution lists.

United States

• Mentored new employees and assisted team members with duties across two states.
• Sharply decreased maintenance costs by deploying updated Lexmark laser printers to six locations.
• Maintained hardened security of six sites through use of MAC address whitelisting through Infoblox.
• Installed and maintained end user devices, network equipment, and copper cabling at over twelve locations while assisting other team-members.

Stillwater, Oklahoma, United States

• Hardened security from near zero and expanded workflow by writing and administering comprehensive group policy.
• Built the company domain from the ground up and interconnected six sites by implementing hybrid Active Directory.
• Saved $1.6M in expenses through the creation and implementation of the PCI Compliance Initiative.
• Increased workflow efficiency by over 300% by implementing on-site ticketing, asset management, and network monitoring services.
• Ensured VoIP connectivity across all buildings through the administration of the Shoretel/Mitel phone systems.

Stillwater, Oklahoma, United States

• Ensured satisfaction and productivity of 100 employees through end-user hardware support.
• Improved efficiency of new student account creation by nearly 6000% through the implementation of Powershell automation.
• Raised administration capabilities of over 100 Apple devices through deployment and integration of Jamf under supervision of the Information Systems Manager.
• Installed and serviced network infrastructure across campus by coordinating with small teams of three to four.

Information Technology, 4.0

Activities and Societies: Skills USA

Associate Of Science - As, Business Administration And Management, General, 3.84

Activities and Societies: Student Government Chair

Automaton And Robotics, 4.0