Sari Sapon Email & Phone Number

New York, NY, US

New York, United States

• Lead the Customer Experience (CX) team, including User Experience Design, Content Strategy, and Customer Support for the U.S. Fish and Wildlife Service.
• Lead and mentor team members, focusing on skill development, human-centered design principles, and the integration of AI to enhance the design and content solutions.
• Facilitate stakeholder engagement, ensuring a thorough understanding of project needs, goals, and expected outcomes.
• Conduct comprehensive insight-gathering activities, including both primary, secondary, and competitive research, to inform and inspire innovative design solutions.

• Successfully led and collaborated with cross-functional teams to enhance the Verizon desktop and mobile applications, bringing new products to market through evidence-based research and lean, iterative experiments.
• Managed the Authentication team integrating Adaptive Authentication, Biometrics, and Passkey into the Verizon app, enhancing the customer experience and increasing security and identity to drive higher user engagement.
• Strategized and optimized Verizon’s customer-facing messaging ecosystem, unifying content and streamlining the component design system to deliver concise, timely, and targeted customer messages.
• Led UX designers and collaborated closely with IT and Business teams to facilitate a seamless integration of Fios content into the Verizon app for a unified, enhanced customer experience.

New York, New York, United States

• Led product design efforts for Code3 (formerly SocialCode) analytics application, resulting in a significant increase in user engagement.
• Identified strategic opportunities to enhance adoption by launching a subscription-based SaaS product, leading to a significant client base expansion and a substantial increase in company profits.
• Initiated a design system that defines the visual language of the application, including the correct usage, interaction, and implementation of each UI component and pattern, providing users with a consistent experience.

New York, New York, United States

• Led user experience team through projects and proposals incorporating: ethnographic research, stakeholder interviews, journey maps, ecosystem maps, personas, wireframes, prototypes, and visual design for the following.
• Bayer Pharmaceuticals: Provided high-level service and digital design concepts to improve the consumer’s engagement with Bayer and the life experiences of both the patient and caregiver living with prostate cancer.
• Monsanto: Developed a set of global templates that would respond to the individual needs of over 100 internal brands to leverage shared content, design assets, marketing initiatives, and analytics of the larger.
• US Bank: Executed a complete redesign of US Bank's corporate credit card program, Access Online, a responsive customer-facing application to manage all cardholder accounts and perform complex transactions and reports.
• Cancer Care Ontario: Created a stand-alone micro-site solution to provide context, perspective, and clarity during the initial hours following a cancer diagnosis.

New York, NY

• Developed and implemented user experience and visual design solutions that successfully extended the McKinsey brand to all facets of external editorial communications, including new homepage designs, enhanced editorial.
• Implemented a comprehensive redesign of McKinsey's office mini-sites in collaboration with global editorial teams; optimized user experience and visual design, significantly increasing website engagement.
• Collaborated with a global team to strategize content, devise a rebranding approach, and drive creative direction for McKinsey India's new recruitment site, yielding a remarkable 20% growth in recruitment.
• Created compelling infographics and data visualizations for McKinsey Global Institute’s acclaimed book, No Ordinary Disruption, enhancing the reader's understanding of complex concepts and earning critical praise from.

Bachelor Of Fine Arts

Activities and Societies: Graduated with honors. Assistant Teacher in Fine Arts Department. Recipient of the Fine Award award and.

School Of Fine Arts

Digital Communication And Media/Multimedia

User Experience