Kenneth Frei Email & Phone Number

Largo, Fl, Us

Largo, Fl

• Created a Javascript workflow famework that allows browsers to do data-intensive computations.• Developed an application that analysis MLB data to forecast individual player performances.• Constructed a custom web scraper that breakdown game data into individual player data.• Using Node.js created a flat database to store sports related statistics.

Benton Harbor, Michigan Area

• Drove project and program coordination across global IT Operations, project delivery teams, and 3rd party IT vendors to manage global cloud solution for 256 E-commerce websites. • Successfully led project team in transitioning 120 servers to IBM cloud environment. Retired data center resulting in $2 million yearly cost savings. • Managed a multi-national project team to transition the Latin America SAP Supply Chain Management (SCM) module from the mainframe to a Linux server as part of a $6 million cost saving global program.• Performed annual operating plan creation, analysis, and fiscal year financial management.• Recruited subject matter experts and business owners to create successful service delivery teams.• Provided project planning and management for mainframe decommissioning, which involved coordination between Whirlpool, IBM, SAP, and 3rd party vendors.• Architected and deployed a fully interactive website to house training, standards and guidance and serve as a community of practice collaboration space for over 600 individuals responsible for global IT project and portfolio delivery.

Greater San Diego Area

• Performed stock related duties to company standards; duties included processing merchandise for sale, displaying the merchandise on the sales floor, and managing back stock.• Assisted with signing and merchandise standards including checkout, customer returns, re-ticketing, and inventory.• Provided excellent customer service by answering queries and concerns and assisted with product selections.• Responsibilities included shipping\receiving merchandise from the distribution center and third party vendors.• Appointed liaison between store leadership and support technicians for hardware and network incident management.• Designed spreadsheet to track $75,000 of merchandise inventory within retail logistics system; successfully integrated third party logistics vendor information into primary inventory database.• Prevented loss of $50,000 of retail merchandise by creating accountability system and security awareness.

Port Orange, Fl

• Achieved a below budget operating cost on 80% of contracted installs.• Developed strong business relations with assigned business clients and with other related departments and vendors to ensure successful system implementation and support.• Identified opportunities for new and improved systems and applications to support customers’ business.• Established Service Level Agreements and cost estimates between third party vendors and primary clients.• Architected web solutions for private educational institution and small business owners.

Eau Claire, Wisconsin Area

• Led project to deliver global documentation standards for all installation and network configuration projects and created corresponding knowledge management repository resulting in a 10% decrease in install time and 15% increase in projects delivered on budget.• Served on system development/upgrade/enhancement project teams as technical liaison between business clients, IT infrastructure and development groups.• Provided support for 80 new client installations and go-live events, responding to any issues that arose and coordinated resolutions to ensure a smooth client experience.• Conducted training for over 150 Idexx clients and employees.• Coordinated system upgrade and computer supply sales, resulting in over $50,000 in increased revenue.• Created user guides, system workflows and application standard operating procedures.

Eau Claire, Wisconsin Area

• Configured and installed computer networks for WLAN, LAN, peer-to-peer, Client/Server networks and virtual private networks (VPN) with thin terminals.• Provided hardware and software technical support for over 5,000 veterinary clinics worldwide. • Provided technical support and desktop support in call center environment for live client systems to ensure ongoing customer satisfaction. • Participated in on-call rotation for emergency systems support and client related issues.• Managed service requests through completion of incident resolution and provided input to end users to prevent repeat incidents.• Setup and conducted classroom seminars for Hardware Support Technicians.• Provided support to users for the technical aspect of application utilities and functions such as backups.• Trained 35 new Idexx employees for phone support and troubleshooting skills. • Coordinated remote education for Idexx clients on hardware and software procedures.

Education record

Doctor Of Chiropractic, Chiropractic

Activities and Societies: Student Council - Webmaster, Volleyball

Bachelor Of Science

Activities and Societies: Cum Laude

Associate Of Computer Information Systems, Software Development

Vocational Diploma, Telephone Service & Repair

Graphic Design