Kenneth Gitau Email & Phone Number

Polished, professional customer service representative, offering:5+ years of experience providing customer support and excellence, in busy call center environments for Manufacturing and Insurance industries, Telecommunications employers and Public utility. +Excellent communication skills, both verbal and written, with the ability to communicate complex information in an easy-to-understand manner.+Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities simultaneously.+Adept at using customer service software and tools, including customer relationship management (CRM) software, SAP, ERP and call center systems.+Proven track record of meeting and exceeding performance targets, including customer satisfaction ratings, average handling time, and first-call resolution rates.+Ability to work independently and as part of a team, with a positive attitude and a willingness to go above and beyond to ensure customer satisfaction.+Continuously seeking to improve skills and knowledge through ongoing training and professional development opportunities.