• Assisted customers of all URBN-owned brands in placing over-the-phone orders, track packages, assist with product information and website difficulties, diffuse escalated situations, and other general customer service-related tasks. • Maintained constant professionalism, and assisted customers in an efficient and friendly manner.• Improved customer relationship to company and encouraged brand loyalty by valuing the customer, catering to their needs, and providing exemplary service.• Improved company sales, often going beyond what is typical to find a store near the customer which carried a given item

• Troubleshot hardware and account issues.• Provided customers with plan, hardware, and account information.• Diffused escalated situations and handle other high-stress situations with composure. • Acted as a potential liaison to other departments, or Verizon's contractual customer service department• Efficiently dealt with a high-volume of incoming calls.

• Shifted palettes from the stock room onto the sales floor, and restocked shelves. • Quickly adapted to reassignments from one area of the sales floor to the next. • Familiarized myself with product UPC codes and shelf placement to restock similar-looking products efficiently and accurately.• Increased overall location efficiency by quickly unloading deliveries, promptly stocking those goods, and working as a team.

Outbound calls for insurance underwriters to ensure that the informationinsurance applicants had submitted was correct and up to date. Requiredlearning new software, keying information quickly while individual spoke, and ability to speak with andexplain to individuals why we were calling.