Kenneth Guy Email & Phone Number

Company certified subject matter expert in Content Client and relationship management for over 3,000 general contractors, architects and business product manufacturers.Training of new and seasoned team members on the content teamDesigned presentations for sales and training teams defining the meaning of content.

Chicago, Illinois

Administrative and relationship management of a community of general contractors, suppliers and vendors concerning active and future projectsTelephonic, email and database support for general contractors, architects and engineersDeveloped and managed client relationships from initial contact to established relationshipMarketed the ConstructConnect brand to the construction industry.

Chicago, Illinois

Email, telephonic and CRM support to Riders, Drivers, and Stake holders in Uber communityDirectly involve stakeholders in the resolution of difficult rider or driver issues with trips and app functionality Bug investigation and reporting to app engineering team, focusing on rider issues using JIRA Case Management

Chicago, Il

Community service assistance to both Uber partners and potential partnersReviewing Partner documents to ensure compliance Reviewing Potential Partner applications, checking for errorsReviewing of partner payments, ensuring accuracyReponding to both Partner and potential partner inquiries concerning application process and outcomes

Chicago Il

Provided administrative and customer service support to clients travelling globallyProcessed visa applications for India, Brazil, China and other countriesResponded to client inquiries regarding application statuses and the application processPreparation of passport renewal applications for submission to the US Passport Agency

Chicago, Il

Administrative support to two attorneysDocketing and billing, using TimeslipsCourt runs to Federal and Us District CourtClient intake interviews

Chicago Il

Provided administrative and customer service support for clients traveling to India.Processed visa applications, both by mail and in person.Responded to client inquiries concerning the visa application process.Processed visa applications from third party vendors.Performed final quality checks on visas received from the Indian consulate, ensuring there were no errors.Prepared clients’ applications for submission to the Indian consulate.

Increased the sales percentage of the center by 30% over the last quarter of FY10.Improved the service metric percentage of the center over the last two quarters of FY10.Successfully managed all aspects of a shift over a 12-month period (2009-2010)Oversaw the day-to-day production schedule for the branchPerformed final Quality Checks (QC's) on orders received, ensuring that they were correctly produced.Provided management back up and assistance when needed for the center.Negotiated project turn times and pricing both with customers and other co-workers.Successfully managed the production of both large run and medium run orders on tight deadlines, often in the same day.Streamlined the Pick-Up and Delivery (PUD) area and improved the efficiency of the department.Created a shift log for the branch, thereby ensuring that project needs were communicated across all shifts.Oversaw the Shipping department of the branch, ensuring that packages were properly labeled and processed correctly.Produced a variety of different projects, ranging from copies to digital file creation.Responded to telephone, email, and in-person inquiries concerning order production as well as customer bids for projects.

Provided administrative and programmatic support to the Refugee Processing Program at; Arranged travel itineraries for Immigration Officers (IO's) and Temporary Duty (TDY) personnel, including but not limited to drafting Country Clearance requests.Managed incoming and outgoing correspondence between the Refugee Department and Russian citizens.Drafted transportation documents for Permanent Resident Card holders, wishing to travel to the United States.Answered telephone and in-person inquiries from Russian and American citizens concerning refugee and immigration issues.Transported refugee cases between the US Embassy and the International Organization for Migration.Translated submitted immigration documents for Immigration Officers. Maintained a Microsoft Access database of refugee cases, both pre-interview and post-interview applicants.Provided TDY personnel with an orientation to the US Embassy and the city of Moscow.

Ma, Russian And East European Studies

B.A, Russian Studies

Education record

Graduate/undergraduate coursework included international business, Soviet/Russian history and culture, Russian/East European politics.