Kenneth Haynes work email
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Kenneth Haynes personal email
Visionary, results-driven professional with 20 years experience in leadership and a strong background in project and business management with Terminix International. Proactive team builder who excels in strategic planning, problem solving, achieving customer satisfaction, improving bottom line turnaround management, and innovative process improvement. Expert in planning, organizing, and managing resources to successfully complete project goals and objectives, while honoring predetermined constraints.• Combine customer-focused mindset with strong technical acumen to achieve timely delivery of high-quality products, services, and support. Track record of surpassing business goals by ensuring optimal utilization of teams, processes. Recognized for turning shortfalls into successes• Proven success in directing global quality and process improvement initiatives, systems projects, operations, and program management, while guiding teams throughout project life cycle, applying advanced communication, training, and mentoring skills• Expertly direct the planning and execution of multiple global projects and programs, leading both local and virtual teams. Implement standardized project management methodologies, cost controls, and best practices; manage daily operations, prioritize resources, and develop creative solutions to broad issues.
Ecolab Pest Elimin
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Field Operations ManagerEcolab Pest Elimin Feb 2020 - PresentTampa, Florida, United States
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Associate District ManagerEcolab Pest Elimin Oct 2019 - Feb 2020Tampa/St. Petersburg, Florida Area
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Branch ManagerTruly Nolen Of America, Inc. Feb 2017 - Oct 201833549 -
Service Planning ManagerTerminix 2013 - 2016Tampa/St. Petersburg, Florida Area• Manage and coordinate a team of 6 Supervisors, 78 Service Planning Specialist, and 26 Customer Follow-up Specialist. • Responsible for route planning of 250+ branches for 1.5B Company.• Developed and tracked project to change from a once a month optimization model to a dynamic optimization model that plan schedules on a daily basis taking into account new business and call back requests.• Successfully introduced processes improving on time delivery from 45% companywide to over 75% average with some markets achieving on time delivery of 98%. • Implemented process to improve work order completions to over 97.5%, thereby increasing revenue, improving customer experience, and increasing overall company net promoter score.• Reduce mileage and fuel charges, increasing profitability.• Planned efficient schedules providing technicians and work shift time and reducing overtime.• Report department metrics (KPI’s) to Corporate VP’s, Division VP’s, and Region Managers regarding work order completion, on time delivery, customer follow up status tracking.• Developed training program and new standard operation procedures for realignment of staff for new job functions. -
Division Administration ManagerTerminix 2012 - 2013Southeast• Managed and coordinated administrative and customer service professionals for Southeast Division (TN, AL, GA, FL, MS)• Created a dedicated collection team achieving over 100% collections to revenue increasing profit for the Florida Region.• Customer service team consistently achieved one call resolution over 95%• Consolidated administration team into two admin centers allowing for consistent process management, training, reduction in customer account errors, and improved collection efforts. • Collected unpaid money and corrected incorrectly posted payments to customer records improving profitability by reducing bad debt reserve• Developed training program and new standard operation procedures for administrative and customer service functions.
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Service Planning ManagerTerminix Jan 2010 - Mar 2012Tampa, Fl• Created new Service Planning Department responsible for planning of technician schedules for the local branches. • Hired, trained 15 Service Planners and created all documentation, training and standard operation procedures for new Service Planner position. • Responsible for route creation scheduling of approximately 3000 route technicians. • Worked with operations staff to identify staffing issues based on historical data. • Reported various metrics to Corporate VP’s, Division VP’s, and Region Managers.• Collaborate with external vendor to develop a territory planning tool, allowing planners to quickly identify appropriate customer territory assignments. • Developed and implemented new planning processes for termite renewal customers. This allowed Terminix to inspect 100 % of their customer base each year and also improved customer retention, revenue increased, and branches recognized profit increases. -
Region AnalystTerminix 1996 - 2009West Palm Beach, Florida Area• Managed and coordinated 24 Office Managers and approximately 120 administrative and customer service positions. • Developed with IT, a collection tool utilized by Terminix which allows for an automated tracking of documentation of collection efforts resulting in a decrease of DSO (Days Sales Outstanding) from 62 days to 26 days.• Reviewed and audited branch performance on proper handling of service invoicing, cash, company policy and procedures. • Handled due diligence and integration of acquisitions. • Integrated approximately $61M of new companies into existing branches. • Developed with IT, a new acquisition integration application reducing customer account conversion from 3-4 weeks down to less that a week.• Designed all training programs and materials for administrative team creating consistent processed throughout the entire region.• Collaborated with executive leadership to ensure a smooth transition of customer records, employees, and equipment.
Kenneth Haynes Skills
Kenneth Haynes Education Details
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Communication, General
Frequently Asked Questions about Kenneth Haynes
What company does Kenneth Haynes work for?
Kenneth Haynes works for Ecolab Pest Elimin
What is Kenneth Haynes's role at the current company?
Kenneth Haynes's current role is Field Operations Manager at Ecolab Pest Elimin.
What is Kenneth Haynes's email address?
Kenneth Haynes's email address is kf****@****msn.com
What schools did Kenneth Haynes attend?
Kenneth Haynes attended Florida State College At Jacksonville.
What skills is Kenneth Haynes known for?
Kenneth Haynes has skills like Team Building, Customer Satisfaction, Operations Management, Customer Retention, Coaching, Sales Management, Training, Account Management, Team Leadership, Leadership, Customer Service, Call Centers.
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Kenneth Haynes
Counting Dollars And Cents So The Michelin Man Can Pay His RentGreenville-Spartanburg-Anderson, South Carolina Area6goarmy.com, goarmy.com, army.mil, gmail.com, goarmy.com, destinysoftwareinc.com -
Kenneth Haynes
(Retired) Ups Director Building & Systems Engineering | City Of Manvel Planning Development & Zoning Committee MemberManvel, Tx2ups.com, bellsouth.net9 +125656XXXXX
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1gmail.com
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