Kenneth King Email and Phone Number

In addition to my previous duties, I now serve as a team leader and escalation point for 5 System Analysts on the IT Systems Support team.

Responsible for managing the data flow of multiple automated billing applications and interfacing with business and development contacts to ensure adherence to contract standards.Query and update multiple SSMS databases to troubleshoot and resolve process flows and data issues.Experienced in working with data warehouses and the creation of staging tables.Set up, monitor and troubleshoot scheduled tasks across multiple remote servers.Review developer code to resolve process breakdowns.Create and update SSRS reports for business use.Create and modify sftp jobs via MOVEit, including DMZ setup and the creation of landing zones.Edit data using scripts and macros in a PICK MultiValue database environment.100% Remote worker.I serve as a team leader and escalation point for 5 Business System Analysts on the IT Systems Support team. Responsible for managing the data flow of multiple automated billing applications and interfacing with business and development contacts to ensure adherence to contract standards. Query and update multiple SSMS databases to troubleshoot and resolve process flows and data issues. Experienced in working with data warehouses and the creation of staging tables. Set up, monitor and troubleshoot scheduled tasks across multiple remote servers. Review developer code to resolve process breakdowns. Create and update SSRS reports for business use. Create and modify sftp jobs via MOVEit, including DMZ setup and the creation of landing zones. Edit data using scripts and macros in a PICK MultiValue database environment. 100% Remote worker.Skills: Bitbucket · Systems Analysis · MOVEit · SQL Server Management Studio · SQL Server Reporting Services (SSRS) · Databases · DMZ · Process Analysis · Server Management · RDC

Built, tested and deployed customized benefits enrollment software.Analyzed patterns in client enrollment data to identify opportunities and improve sales performance.Orchestrated efficient deployments, including testing features and correcting code to produce customized software for each enrollment event.Leveraged automation to streamline repetitive tasks and reduce the potential for errors.Engaged in collaboration to provide client support on system operation and troubleshooting to resolve issues.  Generate data returns specific to client specifications.Served as a subject matter expert (SME) to mentor teammates and cross-train on transitioning from our legacy platform to the latest software.Researched and identified issues to resolve and/or make recommendations for resolution.Create customized reports using Power BI leveraging my database experience.40% telecommuter

Worked as a licensed Health and Life Insurance Agent to enroll client employees in core and voluntary benefits using web based enrollment software from several vendor specific platforms.Provided subject matter expertise (SME) on benefit eligibility, coverage options, health plan structures, pharmacy benefits and all other benefits matters to include dental, vision and disability insurance.Documented all communications using Microsoft Dynamics CRM.Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency.Bilingual English/Spanish.