• Applied excellent negotiation, upselling and sales techniques to maximize revenue.• Managed key account matters including solving issues, updating on project milestones, attending meetings, and managing other communications.• Participating in marketing strategic meetings, giving feedback from the market• Assisting customer in the showroom by pitching to them the various solutions available and demonstration how its suites their needs.• Preparing and sharing quotations with client for their review.• Preparing and attending follow up meeting on site with clients.• Developed and implemented sales strategy for new business opportunities across account portfolios and broader businesses.• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.• Ensuring the timely delivery of products and services to clients.• Identifying high-value clients and developing strategies to build relationships with them.• Ensuring that a company does not lose clients to competitors.

• Managed business plans outlined policies and coordinated resources to improve operations and maximize resource utilization.• Managing the workforce of over 25 Employees that includes, Sales Team, Cashiers, Line Supervisors, Loss Control Team, and Other Support Staff• Coming up with a yearly planner and annual budgets together with HOD• Built branch partnerships, planned new marketing strategies, and shuffled teams to achieve branch targets.• Meeting the set branch target through optimizing all the resources provided• Making sure that all daily cash is collected and banked, and all financial records updated accurately.• Ensuring an enabling working environment without which targets cannot be met.• Looking out for stock levels and replenishing to maintain a 100% stock levels.• Handled front-office branch activities during peak periods to manage queues and resolve complaints.• Keeping a record of first selling Items and monitoring their stock level• Also seeking to understand the underlying issues with low selling items.• Ensuring that the store as its Visual Display captivating• Prepare and submit on time budget in readiness for peak seasons (Marketing)• Prepared detailed sales plans and set competitive team goals to meet business targets.

• Was tasked with driving high sales turnover through getting feedback from the Customer and the Sales Team.• Keeping a daily sales record for each Salesperson• Using the shop target, allocate targets to the Team Leaders and the Salesperson.• Ensure that the Customer care desk is effective.• Updated customer data on the branch customer database.• Receive and work on customer special requests until goods are on a timely manner delivered to the customer.• Send a sales report on daily bases (Cash Banked or to be banked, Credit Notes, status of deliveries and goods delivered and received, M-pesa, EFT among others)• Informing the branch leader on any loopholes that will lead to shrinkage.• Supporting the Sales Team and Team leaders on Placing orders.

• Charged with the responsibility of monitoring supply and demand to avoid overstocking or running out of stocks.• Determined and performed appropriate adjustments of authorized stock levels.• Kept all documentation and records accurate and up to date with the latest data to prevent errors in processing or delivery.• Minimized packaging time by designing streamlined organization system for fast selling items in warehouse.• Checked packages and merchandise for damage and quickly notified vendors to request replacements.• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.• Oversaw inventory control levels and verified storage and organization processes were upheld correctly.• Recorded information, shortages, and discrepancies to keep records current and accurate.• Maintained high levels of accuracy in daily operations.• Created and enforced detailed organization processes to increase quality service standards.