I am a very determined and tenacious worker with great leadership looking to break into the tech industry. I am currently looking for an Entry Level IT position such as IT technician, Help Desk Technician or any role that will allow me to get started in this amazing industry and help others. I have 2 years of management experience. I have 8+ years of experience in customer service and highly experienced in troubleshooting. I also have a wide range of communication and problem solving skills. I used these high pressured situations to sharpen my service and problem solving skills. I am currently studying and doing research to keep up with the ever-changing industry of tech. I just received my Comptia A+ certification and I am in the process of getting my Microsoft Azure Fundamentals certification. I am proficient in the understanding of IT, skills include troubleshooting printers, computers, and phones with basic understanding of programming languages. Able to apply customer service concepts to IT market to improve user experience for clients, employees, and administration.