Field service requests, complaints, and general inquiries in a high-volume call center.Provide guests with supplies, information, and solutions in a professional manner to fulfil their requests.Efficiently multitask in a fast-paced ticket system environment to maximize work volume.

ENGINEERING PROJECTS Restaurant Reservation Application || https://knf-restaurant-client.herokuapp.com/dashboard- Full stack reservation and table management system.- Implemented react-router and express to build a RESTful API to make HTTP requests for all of the reservation data stored on the connected PostgreSQL database.- Created CRUD functions and Knex queries to handle data going to and coming from the database.- Used Git to track changes and versions while keeping sensitive information from being pushed to repositories.Technology: React, Node.js, Express, Knex, and PostgreSQL.Study Tool Application || https://github.com/KnfDev/Study-Tool-Application- Created an application that allows users to create, edit, and delete decks and cards within them.- Created a REST API and middleware functions to allow user(s) to create, read, update and delete their perfect deck of study cards.- Defined routes and URLs, and used state over multiple components.Technology: JavaScript, React, Express, Knex, HTML, and CSS. Progress/Versions tracked with Git.Movie Database Application || https://github.com/KnfDev/Movies-Review-Project- Assembled the back end of a movie website allowing any user to search for their favorite movies.- Used CRUD methods for reviews, viewing theaters and displaying available movies. - Applied router and controller functions to retrieve a user's specific requests.Technology: Node.js, Express, and Knex. Version control with Git.

- Provided first-class service to valued guests while representing Hawaii and the Marriott brand. - Overcoming obstacles with elegant solutions that meet the brand standard.- Demonstrated exemplary service receiving praise through guest satisfaction surveys from first-time and long-time guests by going above and beyond to provide a unique and personalized experience or resolve an issue they may have had.

- Represented a luxury Italian brand upholding high standards and expectations from clientele from around the world.- Utilized experience traveling abroad to make international guests feel at home by tailoring each guest interaction uniquely for them.